Customer Reviews

Mo was great! I’ll seek him out for our next vehicle purchase. No pressure, knew his stuff, great experience.

I didn't get my full inspection of my car, a couple things I asked for we're not adressed

It was great. I won’t be going anywhere else.

I was very pleased, with the service I received. From the shuttle driver, also how promptly Tammy the shuttle drive arrived. And the service advisor. I came in without an appointment, I was surprised how quickly, I was attended to. What a different it is with Perry Ford, waiting around for service, it’s like night & day!!!!

Great service

Friendly and polite workers

As always... wish all dealerships were like Bob Stall Chevrolet

I had my oil changed and it was ready when they said it would be. Very pleased

Staff always ready to help as soon as you pull in to the drive! Also Jack service mgr makes himself available, the Advisor Patrick on point every time i'm in. Great place!!

Adolfo(the guy who did my oil change) was really nice. He was super informed on what was wrong with my car. It took a fair bit longer than he said it would, but that wasnt his fault. I got to drink a fancy tea and watch the news, so it wasnt too bad. Earl Grey tea was a nice choice for the waiting area.

Wonderful

Online appointment making is super easy and convenient. I had to change my appointment time and that was super easy as well. I was in and out in 1 hour & the customer service here is FANTASTIC. Bob Stall is no longer close to my home but I'll continue to go there as I've had no complaints since receiving service here for 3 years now.

Engine mount bolts falling out, completely unheard of. Service writers lack of concern over such a serious problem is unacceptable. I asked if they will be contacting GM over such a serious problem and was told no but that I could contact them. Again unacceptable. My window tinting was also scratched on a previous visit which was completely blown off by the service writer. The only bright spot in this whole debacle is that I will never be stepping foot in your dealership again as I have gotten rid of the truck and purchased a Toyota.

Alex was amazing- informative, easy going and friendly. Sales Mgr was also very nice. Final accounting rep was pleasant and efficient. Even though I kept these poor folks way past closing they were nice and friendly

Friendly and BUSINESS like! Answered all questons to our satisfaction.

Rose is an outstanding Service Advisor.

Rose was great. I was a little disappointed I didnt get a complementary wash. I used to have a Nissan and they'd always wash my car when it was serviced.

My service advisor, Rose Wells, does a great job for getting the required service done and keeping me informed of any delays due to parts ordering etc. She calls as soon as vehicle is ready for pick up and helps me arrange a rental car if its needed.

1. communication. I specifically scheduled an appointment to fix my windshield sprayer and an oilchange. this was done on form and verbally. when I arrived, that wasn't the case and a specialist would have to be called. so now I'm not getting exactly what I want for my appointment. I was convinced to do a wiper replacement 2. Estimate. given what I can't get done with the appointment, an estimate would have been nice to have. the price went from 64 for an oil change to 125 dollars due to wiper price. 32 dollars each. I probably would have skipped the wipers as that's not what I came in for originally. or since I was doing an inspection, they could have checked first if I needed wipers replaced. 3. Presentation. so in the inspection, the windshield sprayer hose dried out and cracked and thatd the problem. this is what I was told. when I got out to the car, the windshield sprayer hose was sticking out from under the hood. that's not what I would like to see when getting the car back from inspection. Given that the appointment wasn't what I asked for and the sticker shock, telling me to wait longer or come back at 3 (car was done at almost 1) for a car wash is not an apology. i woild have expected a car wash given that what i asked for in a scheduled appointment wasnt available. Tires need replacing but I'm going somewhere else as the estimate jumped to over a 1000 dollars. I already got a prior estimate of 600 dollars for the tires, so a 400 dollar markup is questionable.

Rose is very helpful and knowledgeable on helping with my service needs.