The past two service experiences at Stall have been excellent. However, when I first brought in the Bolt with concerns that the A/C operated without being activated by me, my concern was dismissed and not addressed when I made attempts to contact the service manager and higher management. My calls and messages went unanswered. This is something I would also impart to anyone who would ask me about my experiences with Stall Chevrolet.
We were aware of the long lead time to purchase a C8 Corvette. Once the order was in GM's system, the process was very smooth and Brad kept us informed so we knew the status. The delivery process went smoothly as well.
I worked with Brad Jadwin from the first moment I decided to purchase my Corvette C8. Brad is excellent at his communication with the customer. Every time I asked him a question, he was quick to return an answer. I made several changes to my order as the year went by, Brad was very receptive to my requests. Brad is excellent and straight shooter which I highly appreciate.
I've been coming to the dealership for 3 years faithfully since buying my car for all my maintenance. I realize Covid has changed some things and people are shorthanded. However even before that ever happened you don't offer a complimentary car wash. I have friends that say all of the dealerships run their car through. I personally feel that if I spend $90.00 for an oil change which by the way I was not informed that the price went up until I checked my car in. I highly recommend informing your customers that before they make the appointment. I was asked well would you like to reschedule. No I was already there. I was lucky enough to have had the money but what if I was not able to afford it. Overall I'm not a dissatisfied just thought someone ought to know.
After waiting more than a month for the chrome mirror cap to come in (MY FORTH), I called on a Monday and left a message. The return call was on a Thursday, and I was told, "The part was in but no one informed me." When I spent almost $90,000 for a vehicle I expected better. I know that it isn't Rose's fault but she is the link between me and your company. I have a MBA, so I am not only looking at this as a customer but also with someone with the knowledge and experience of how a business should operate, and you failed me. Wayne Tribble