Customer Reviews

I wanted to have my AC looked at in my 1996 Suburban. I was advised to leave my vehicle for 2 days just for a diagnostic of the problem, potentially longer for a repair. 2 days just for a diagnostic is unacceptable. My tires were not rotated during my oil change. I brought that to my advisors attention. She pulled my SUV back around to the mechanics. 5 min later she pulled back around to tell me that they didn't rotate them because I have a suspension issue. That's understandable but I wish that was brought to my attention before I noticed that my tires weren't rotated myself. Last but not lease. The total amount that was emailed to me did not match the total that was told to me at check out. My email stated a total of 107.73. At check out, the new price was 125. I brought this to my advisors attention, without any explanation of the price difference, she changed my total to the lowest price. I felt like someone was trying to take advantage of me. My Suburban has always been serviced at a Chevrolet dealership and I would like to keep it that way. It's extremely disappointing to have this experience at my local dealership. I hope someone truly reads this and start to provide better customer service. The people and waiting area are nice though.

2 hour job took 6 hours. Service writer did not keep me informed but blamed the scheduler and said they had a bunch of waiters? I was waiting? I had an appointment? The first appointment at 8:00am? Work was completed.

Rose always does a great job

Scott is amazing and always a pleasure to work with . I have bought several cars from him .

Rose in service always takes great care of us and our Corvette!

Got the service I needed for my car in good time

George Harb and all the staff at Bob Stall Chevrolet in La Mesa made the transaction very comfortable.

It was good, but they gave me the appointment at 7 a.m., and the car was not ready until almost 9.

I had an early morning appointment so my car was taken for service right away. I had an appointment for an oil change and replace my battery. This was the fastest service I���ve had in awhile

Pam is great. Her communication is direct, timely, and accurate.

Patrick is great, personable, accessible and explains everything very well.

Since the day I walked in to the dealer it been best experience ever wouldn't have it any other way bought my 1st car there and plan on buying my husband truck too there. Everything and everyone is respectful

fantastic people, great service

The customer service representative we were initially assigned, (Patrick Duffey) was beyond terrible. The Tekion app they send you to track the vehicle progress needs some work as well. From the minute your information is entered, it shows your vehicle as being worked on. It's actually sitting untouched in the parking lot. It would be much more helpful and efficient if it was more like discount tires service tracker. It displays the actual service status of the vehicle. The tech's themselves did a great job found the issue right away. Then other customer service representative Mary Jimenez we dealt with when we picked up the vehicle was fantastic.

Service Advisor Kei was excellent, keeping me informed and describing what needed to be done. Ultimately the problem was quickly identified and made.

Rose is a rockstar.

I took our 2023 Bolt in for the 7500 mile inspection and tire rotation that the manual recommends. Everything seemed routine until the customer contact representative informed me that the work was complete. He asked me to sign ���a form��� in one hand as he retained the customer���s report of service in the other. The form turned out to be authorization for the work that had been completed and a waiver of warrantee for the materials used. I objected and declined to sign. He spoke with his supervisor who came to talk to me. She explained that this was simply internal documentation and that I already had authorized the work when I had signed the customer contact representative���s tablet. I perceived that neither employee was concerned that my message was that the actual communication was after-the-fact and that I did not have an opportunity for informed consent. I briefly scanned the customer���s report and asked the customer contact representative whether the tread depth measurements on the tires were taken before or after the rotation. He stated that they were taken before. This seemed odd since the tread depth measurements for the front tires were greater than for the rear tires. I asked him to confirm that the Bolt is a front wheel drive vehicle and he did so. I pointed out that the tread on the drive wheels wears more than on the passive wheels. He insisted that the readings were taken before the rotation and that tire wear is a function of driving style. He referred to the service as an ���oil change��� repeatedly until I asked him to clarify. The customer contact representative sagely advised me that the tire wear measurements indicate that I should start thinking about new tires. I pointed out to him that this is a nearly new car with slightly more than 7500 miles on the odometer. He reiterated his assertion. I asked how often I should return for this service. He replied that a sticker that had been placed on the windshield suggests that I should return in 5000 miles. I asked how much that would cost. He estimated $75. I choked. I perceived that the service had been little more than a tire rotation and measurement of wear on brake pads and tires. My tire vendor performs tire rotations at 5000 mile intervals at no charge. My mechanical shop checks brake pad wear at no charge in the course of other work. I left with the impression that I had dealt with service personnel who have little product knowledge. My enduring perception is that I should not depend on the dealership for maintenance and repair. I visited my tire vendor on the way home. A customer service representative confirmed that the dealership���s tread depth measurements on the report did not make sense as before-rotation values. He measured the tread depth on my tires and estimated that they will be safe and serviceable for another 10000 to 15000 miles. We shook hands and agreed to discuss the matter when my odometer reads 17500 miles. We are quite pleased with our Chevrolet Bolt. It has exceeded our expectations. General Motors has done well to produce a car in South Korea that is so well-adapted to our needs in southern California. Dealer support is another matter entirely. My experience with the service department was a disappointment.

Very happy with associates and service

Peter was a great help!

I scheduled my appointment at 1:00pm, I arrived 10 minutes early and I notified my service advisor who was not at work. I waited approximately 30 minutes and one of the guys that drive the car to the back for service or repair asked me if I had been help, I responded no so He took it upon himself to go get someone, and approximately 8 minutes later a service rep. came out and checked my vehicle in. Also my oil change was almost $150.00 when it usually about $100.00.