1334 Reviews Found
Confirmed Service Customer
Almost 200.00 for basic service, oil and filter change is too much. Will shop around next time for better price.
Donald D.
ALPINE
Business Response
Good morning Donald. Our typical maintenance package for your Traverse is $79.99, this includes the synthetic oil, a tire rotation, multipoint vehicle inspection, as well as an alignment check. I do see here that you had also approved the replacement for your engine air filter and cabin air filter which are an additional cost. If you have any questions or would like a detailed copy of your invoice please feel free to call Gaby or me directly. We appreciate your business and hope to see you again in the future. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Business Response
Good Morning Robert, Thank you for choosing Bob Stall Chevrolet as your first choice for all your automotive needs! We hope to be of service to you again in the future. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
They did a great job with servicing vehicle within a reasonable amount of time
Howard J.
SAN DIEGO
Business Response
Good Morning Howard, Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Stall Chevrolet. We sincerely value your business and look forward to your next visit! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
Poor Communications with the service rep. I would like to have a different rep on my next visit please.
Harry H.
SAN DIEGO
Business Response
Good Morning Harry, We are sorry to hear that there was a communication breakdown with your previous rep. If there were any additional concerns you could call or email me to discuss them. Next time you need service please call me directly and I can make arrangements for you to work with another member of our team. Thank you for choosing Bob Stall. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
The time for service was right on time this time
Debra K.
LA MESA
Business Response
Good Morning Debra, I am so happy to hear that Gaby was able to get everything taken care of in a timely manner. We sincerely value your business and look forward to your next visit! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Sales Customer
Buying a truck with my specifications was a challenge until I worked with the great people at Bob Stall. The sales team went the extra mile to help me find exactly what I wanted. Several attempts fell through, but they kept persevering. Jose Moreno found me a vehicle, contacted me on his off-hours, and secured the perfect deal. Phillip Schoeb quickly walked me through the buying steps with no added car salesman shenanigans, which I appreciated. Leslie Camerino made the trip through financing clear, fast, and uneventful. Thanks to Phil and his extra care and education, I now know how what all the buttons do and my phone is even connected to my new truck. What a great experience and awesome team at Bob Stall.
Bobby S.
LAKESIDE
Business Response
Good Morning Bobby, Thank you so much for highlighting many of our amazing team members. We always want to ensure that our customers receive the best possible buying experience. We are so happy to hear that this was your experience with your new Silverado. We are here to assist you in any additional vehicle needs in the future, have a wonderful day! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
I thought a tire rotation was part of the oil change... apparently they forgot to rotate the tires.
David C.
SPRING VALLEY
Business Response
Good Afternoon David, Sometimes if there are wheel locks or specialty rims they may not be able to do the tire rotation. If you would like to call me I would be more than happy to set up a return appointment to make sure we take care of that tire rotation, we apologize for any inconvenience. Please feel free to call or email me directly. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
The completion of repairs were delayed and slide to the right twice from original date estimated, which I understood reason why. But I was never notified of delays until I call for a status update. Otherwise, the Body shop did a great job!
Ricardo E.
CHULA VISTA
Business Response
Good morning Ricardo, Thank you for trusting us to take care of your Corvette repairs. We will review your account at our next team meeting to ensure that in the future we are communicating any delays to our customers. We are always looking for ways to improve our customer service and greatly appreciate you bringing this to our attention. If there is anything I can do for you please let me know! Have a wonderful day. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
Had the oil changed. Tires rotated All was great!!
Nancy H.
EL CAJON
Business Response
Good Morning Nancy, Our staff is committed to providing each of our clients with the best automotive experience and we are happy to hear this was your experince! We sincerely value your business and look forward to your next visit! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
Great customer Service everytime we come in and we truly appreciate it.
Amelia B.
SPRING VALLEY
Business Response
Good Afternoon Amelia, We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
i put a 500 deposit on a truck got a different truck, the 500 was not put on my contract so now i am still waiting on the return to my back account for a week now.
Vito T.
LAKESIDE
Business Response
Good Morning Vito, Thank you for bringing this to our attention, I hope that you are enjoying the vehicle you purchased. This year has been trying for many of our customers who have ordered vehicles, we always want to get you exactly what you are looking for but we have experienced more constraints than ever before. I will check with accounting to ensure that the original deposit is being processed correctly. If you have any questions or additional concerns please reach out to me directly and I will assist you. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Business Response
Good Morning Joanne, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Stall Chevrolet and we hope to see you again. Have a great day. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Business Response
Good Morning Robert, We appreciate you servicing your Sierra here with us. We look forward to seeing you again in the future. Have a wonderful day! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
Friendly and professional customer service. Fast and great service, great comfortable waiting area with tv, complimentary beverages and comfortable seating. 1st time here for service will definitely be back. Thank you.
Alejandro A.
SAN DIEGO
Business Response
Good Morning Alejandro! We are glad you hear that your first visit with us was a great one. Thank you again for choosing Bob Stall Chevrolet and we look forward to seeing you again. Have a wonderful weekend. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Sales Customer
I���ve been looking for a Traverse for a while now, and all the dealerships in my area never had them available. I know they are hard to come by due to the pandemic. When I called to see if one was available, they were very nice and friendly! David helped me from the very beginning! He was very helpful and made sure I got an awesome deal! I love my Traverse so much! Thanks again David!
Bianca A.
SANTA ANA
Business Response
Good morning Bianca, We are glad to hear that your experience with David was worth the drive and we greatly appreciate your kind words! We sincerely thank you for the positive review, please let us know if there is anything we can ever help you with. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
My HHR needed several items and Patrick said that it might be ready on Saturday. But, someone sent the wrong parts and my car was not ready until Tuesday. Meanwhile, your driver Tammy remembered where I lived and picked me up on Tuesday which made her late for another pick-up. I am very grateful to her for her kindness. I missed my car!!! Your dealership has great people, always very polite and informative. Thank you for washing my car, also. The Tech. who worked on it did a wonderful job.
Virginia B.
LAKESIDE
Business Response
Good Morning Virginia, Thank you so much for sharing kind words about our staff. We appreciate your patience while we waited for parts and are glad we were able to get everything taken care of for you. We are always more than happy to assist you if anything else comes up. Take care! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Service Customer
Marty and his staff were very customer friendly and the work performed was excellent.
Samuel C.
SAN DIEGO
Business Response
Good Morning Samuel, I am so happy to hear that our body shop team was able to take great care of you. We hope to be of service to you again in the future. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com Best wishes, Bob Stall Chevrolet
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Confirmed Service Customer
First of all, the online booking system didn���t have the option for what I needed. Then it didn���t read the notes. This led to me arriving and being told that I would need to leave my car for a week. I asked if I could bring it back when it would be worked on and got a straight no. No loaners were available and rentals were absurdly expensive and not available either. I was told that you only have one EV specialist. Your fleet is changing to EV quickly and you only have one person? This is ridiculous. I have never taken my car anywhere else, but you have left me with no choice.
Jordan G.
PINE VALLEY
Business Response
Good Morning Jordan, Thank you for letting us know about your most recent visit. The reason quick service is available for booking online is that for anything else we would need additional information that could really only be provided on a case by case basis during a phone call. I can see that booking online did cause confusion at check-in and I am sorry that we weren't able to service your vehicle right away for the high voltage battery system diagnosis. As the advisor mentioned we are currently booked into next week but if you would like to schedule for next week we would do our very best to have your vehicle diagnosed as quickly as possible. Please feel free to call me directly at 619-388-2191 if you would like to schedule service or have any additional concerns. Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Confirmed Sales Customer
Everyone is great in and out and Brad is the best!
Eileen R.
CAMPO
Business Response
Good Afternoon Eileen, We are so happy to hear that Brad was able to give you such a wonderful experience. We hope you are enjoying your Equinox! Please let me know if there is ever anything we can help you with, we look forward to seeing you again in the future! Thank you, Rebecca C. Customer Service Mananger Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com
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Business Response
Good Afternoon Carlos! Thank you for choosing Bob Stall Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Thank you, Rebecca C. Customer Service Manager Bob Stall Chevrolet 619-460-1311 rebeccac@bobstall.com