I arrived about 15 minutes early for my 8:30am appointment, and was immediately greeted by one of the service staff. I told her that my appointment time was with Miss Rose Wells and she went into the office lobby to let her know that I was present and she returned to let me know that she would be with me shortly (she was helping another customer at the time). Rose came out and began to assist me (as she always does) and setting up my paperwork. She is "ALWAYS" professional, patient, and helpful. She told me how long it would take to get my car serviced and to have a seat in their waiting room (unless I wanted a personal shuttle ride back home). I agreed to stay on the premises. Of course during my wait there was some "additional" work that the auto technicians' said that my vehicle would require at this time. I agreed to get it done at this time. The wait was going to take a little longer to complete, and this was okay with me. Upon the completion Miss Rose came into the waiting room to let me know that I was ready to go and I went to the payment window and was assisted by Miss Mary for that transaction. She too was very pleasant. This car dealership is "Always" on top of their game. Keep up the "GREAT" work!
Rose rocks. She went above and beyond for me and my truck. She worked hard for me so I could save money, I can���t be happier about that. I don���t want anything to happen to my truck again but when it does I���ll be happy to see Rose.
I got an early appointment and waited for oil change at dealership since they said it would be an hour. As I sat there the girl at the front came and asked me some questions a few times and I asked if my truck was done. She kept saying no. I waited 2 hours before telling them I have to go to an appointment this is taking too long and she realized that she put my paperwork as pickup for 130 pm and not to be started yet. I asked for a loaner car to go to work and they said they didn't have any. They offered a shuttle but it would not take me home and to my work and would have taken more than 30 mins to actually pick me up from dealership making me late. I told her we need to do something and she said we'll I can't you can go to the manager and talk to him just wait outside his door. I waited for 5 mins before another associate asked if he could help. I told him I was waiting for the manager and he told me he was going to be in a meeting for a while. I told him the other associate Gabi had told me to wait to talk to him and he said I don't think he could step away from meeting. I asked why she had told me to wait if she knew he was in a meeting and he didn't know. I ended up taking an uber and going to work. Then had to arrange for my wife to pick me up and take me to dealership after work. This is all due to an error of the front service girl. Upon arrival my truck was parked out front of dealership and I asked to have my uber reimbursed. At first the request was said to have been denied. I asked to speak to the manager and asked if he heard the part on which she caused an error that made it impossible for me not to take an uber. He said she didn't tell that part of story and only said we offered a shuttle and he didn't want it. He did start the reimbursement process but it was a hassle trying to get my truck oil change and the woman realizing her error and not taking ownership to make it right and just saying go wait for the manager, not walking over with me or getting the manager herself.The manager did his part which I would go back because he did try to right the wrong created by the associate.
We worked with Mo who kept us up to date with stock and treated us like good friends. Easy to deal with, no pressure or gimmicks. Straight and to the point; will ing to meet our needs. Fastest time it took for me to get my new truck!
Mr Mark Kuper did an outstanding job. He helped me find the vehicle that was a great fit for my family and I. He explained to me all the features the vehicles had and was very knowledgeable about the vehicles he showed me. If it was not for him I don't think I would have purchased a vehicle. I am very happy with my purchase and will definitely buy all my future vehicles at bob stall Chevrolet.
Bobby made it really easy to be a customer & found the car I wanted in Texas and we made sure it would be mine. The process was smooth & quick which is unlike most car buying experiences I've had. I'm hoping to have my mom come in the future to buy from him as well.