706 Reviews Found
Confirmed Service Customer
I wanted to have my AC looked at in my 1996 Suburban. I was advised to leave my vehicle for 2 days just for a diagnostic of the problem, potentially longer for a repair. 2 days just for a diagnostic is unacceptable. My tires were not rotated during my oil change. I brought that to my advisors attention. She pulled my SUV back around to the mechanics. 5 min later she pulled back around to tell me that they didn't rotate them because I have a suspension issue. That's understandable but I wish that was brought to my attention before I noticed that my tires weren't rotated myself. Last but not lease. The total amount that was emailed to me did not match the total that was told to me at check out. My email stated a total of 107.73. At check out, the new price was 125. I brought this to my advisors attention, without any explanation of the price difference, she changed my total to the lowest price. I felt like someone was trying to take advantage of me. My Suburban has always been serviced at a Chevrolet dealership and I would like to keep it that way. It's extremely disappointing to have this experience at my local dealership. I hope someone truly reads this and start to provide better customer service. The people and waiting area are nice though.
Gerry C.
Chula Vista
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
2 hour job took 6 hours. Service writer did not keep me informed but blamed the scheduler and said they had a bunch of waiters? I was waiting? I had an appointment? The first appointment at 8:00am? Work was completed.
Richard D.
Alpine
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Scott is amazing and always a pleasure to work with . I have bought several cars from him .
Adam O.
Lakeside
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Rose in service always takes great care of us and our Corvette!
Elias G.
CHULA VISTA
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Got the service I needed for my car in good time
Thomas D.
SANTEE
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
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Confirmed Sales Customer
George Harb and all the staff at Bob Stall Chevrolet in La Mesa made the transaction very comfortable.
Kyle V.
Alpine
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Stall Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
It was good, but they gave me the appointment at 7 a.m., and the car was not ready until almost 9.
Oscar O.
El Cajon
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
I had an early morning appointment so my car was taken for service right away. I had an appointment for an oil change and replace my battery. This was the fastest service I���ve had in awhile
Dorothy K.
POWAY
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Pam is great. Her communication is direct, timely, and accurate.
Kevin C.
San Diego
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Patrick is great, personable, accessible and explains everything very well.
Michael M.
CORONADO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Since the day I walked in to the dealer it been best experience ever wouldn't have it any other way bought my 1st car there and plan on buying my husband truck too there. Everything and everyone is respectful
Beatrice C.
National City
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
The customer service representative we were initially assigned, (Patrick Duffey) was beyond terrible. The Tekion app they send you to track the vehicle progress needs some work as well. From the minute your information is entered, it shows your vehicle as being worked on. It's actually sitting untouched in the parking lot. It would be much more helpful and efficient if it was more like discount tires service tracker. It displays the actual service status of the vehicle. The tech's themselves did a great job found the issue right away. Then other customer service representative Mary Jimenez we dealt with when we picked up the vehicle was fantastic.
Dennis B.
Santee
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Service Advisor Kei was excellent, keeping me informed and describing what needed to be done. Ultimately the problem was quickly identified and made.
Tom S.
LA MESA
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I took our 2023 Bolt in for the 7500 mile inspection and tire rotation that the manual recommends. Everything seemed routine until the customer contact representative informed me that the work was complete. He asked me to sign ���a form��� in one hand as he retained the customer���s report of service in the other. The form turned out to be authorization for the work that had been completed and a waiver of warrantee for the materials used. I objected and declined to sign. He spoke with his supervisor who came to talk to me. She explained that this was simply internal documentation and that I already had authorized the work when I had signed the customer contact representative���s tablet. I perceived that neither employee was concerned that my message was that the actual communication was after-the-fact and that I did not have an opportunity for informed consent. I briefly scanned the customer���s report and asked the customer contact representative whether the tread depth measurements on the tires were taken before or after the rotation. He stated that they were taken before. This seemed odd since the tread depth measurements for the front tires were greater than for the rear tires. I asked him to confirm that the Bolt is a front wheel drive vehicle and he did so. I pointed out that the tread on the drive wheels wears more than on the passive wheels. He insisted that the readings were taken before the rotation and that tire wear is a function of driving style. He referred to the service as an ���oil change��� repeatedly until I asked him to clarify. The customer contact representative sagely advised me that the tire wear measurements indicate that I should start thinking about new tires. I pointed out to him that this is a nearly new car with slightly more than 7500 miles on the odometer. He reiterated his assertion. I asked how often I should return for this service. He replied that a sticker that had been placed on the windshield suggests that I should return in 5000 miles. I asked how much that would cost. He estimated $75. I choked. I perceived that the service had been little more than a tire rotation and measurement of wear on brake pads and tires. My tire vendor performs tire rotations at 5000 mile intervals at no charge. My mechanical shop checks brake pad wear at no charge in the course of other work. I left with the impression that I had dealt with service personnel who have little product knowledge. My enduring perception is that I should not depend on the dealership for maintenance and repair. I visited my tire vendor on the way home. A customer service representative confirmed that the dealership���s tread depth measurements on the report did not make sense as before-rotation values. He measured the tread depth on my tires and estimated that they will be safe and serviceable for another 10000 to 15000 miles. We shook hands and agreed to discuss the matter when my odometer reads 17500 miles. We are quite pleased with our Chevrolet Bolt. It has exceeded our expectations. General Motors has done well to produce a car in South Korea that is so well-adapted to our needs in southern California. Dealer support is another matter entirely. My experience with the service department was a disappointment.
Jody K.
Guatay
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Stall Chevrolet. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
I scheduled my appointment at 1:00pm, I arrived 10 minutes early and I notified my service advisor who was not at work. I waited approximately 30 minutes and one of the guys that drive the car to the back for service or repair asked me if I had been help, I responded no so He took it upon himself to go get someone, and approximately 8 minutes later a service rep. came out and checked my vehicle in. Also my oil change was almost $150.00 when it usually about $100.00.
Rickey A.
SPRING VALLEY
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.