Leonard, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Bob Stall Chevrolet, we value our customers and we look forward to seeing you soon.
Alfred, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Bob Stall Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Alma, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Bob Stall Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
Charlotte, the whole Bob Stall Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
it took a week to get my truck problems fixed. The dealer did give me a loaner car which helped a lot. I feel at times the service department gets backlogged when too many vehicles are scheduled in certain time frames, making the completion of the work often long or delayed. Several times I have had an appointment, only to fine out my car cannot be serviced because there are too many other vehicles ahead of me. This last visit I brought my truck down to dealer with an appointment, but had to come back another day because they couldn't get to my vehicle. They were unable to work on it because of the backlog of other vehicles. Also Bob Stall has only one diesel mechanic which often leads to jobs taking longer than the scheduled times. It took four hours one time to get an oil changed and tire rotation. I feel they need to improve their scheduling so the mechanics have enough time to complete the necessary tasks so the customers are not inconvenienced or have to wait unreasonable amounts of time.
I would have never guess their tire prices would be less expensive then the Discount Tires prices. I have always been treated great at Bob Stall. I used there shuttle service which gets me back to work quickly. Patrick is very helpful. He keeps me informed and calls when my cars is ready. Thank you Patrick for caring about your customers. My husband commented on the service I receive at Bob Stall and wishes he had bought a Chevy Truck instead of his Ram.
Carol - thank you for taking the time to write about your experience at our dealership. All of us at Bob Stall Chevrolet pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Windshield fluid not replenished. My Chevrolet app says oil still at 21%. It either was not done, or wasn't reset. Someone was either sleeping, not doing their job correctly, or both! I wonder what else was not done! The work order says "TOPPED OFF FLUIDS." Lying or BS-ing? You tell me! I think I'm entitled to at least three free service appointments, or should I contact my lawyer?
Barbara - thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Anthony, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.