Customer Reviews

Wait time is ridiculous. I was told it would take less then an hr that i wouldn't need a shuttle to take me home i could choose to wait. So i ask if it was less than 1 hr ill wait . It took 2 hrs and i had to call off for work. The reps. Need to be more honest with the customer. Most likely i wont bring my vehicle here for service.unless there is some changes. Courtesy car wash might help .

Very friendly and professional service

Scott Lardner was very helpful, informative, checked on us a lot when we waiting to do paperwork. Made sure we had a great experince, also made us very WELCOMED TO YOUR DEALERSHIP

Scheduling service was easy. Communication with the dealership was easy, and they were prompt to reach back to me. Personnel at the dealership were friendly and professional.

When I booked my appointment online I asked for an oil change, and to have my transmission looked at as well as my cooling system for warranty items. When I got to the dealer they said they knew nothing about the transmission or cooling system and that their transmission guy was 1-2 weeks out on looking at transmission issues. I couldn���t leave the vehicle for 2 weeks so I just went for the oil change. When I came to pick the truck up, my tire sensors don���t work anymore and they rotated the tires. I didn���t need a rotation, I just had them done at my tire shop. And they wanted me to pay for the rotation. Luckily I fought it and they didn���t charge me for the rotation, but now I need the tires re-rotated and I had to make another appointment to drop it off and get the tire sensors fixed. Frustrating

Our experience overall was very good except we didn't get the all weather floor liners that were supposed to come with the truck & now have to make a separate trip to the dealership once they arrive (which is hopefully soon).

All the sales folks were very helpful, patient and informative.

Guillermo was very helpful, attentive, and kind to us. He made the car buying process go smoothly and helped us find the best possible deal. I really appreciate his friendliness and his hard work. Thanks, Guillermo!

Complete and honest information with good stock. Best deals in San Diego. Straight shooters!

Reservationist was frustrating in I was unable to get any information on how long I would need to wait for having coolant flush (1 hour) in addition to the oil change ( 1.25 hour) despite calling 3x, and requesting a call back from service rep if she didn't know (didn't happen). You should provide them with ballpark time so customers know what to expect if they are going to have to wait. You competitor in Kearny Mesa wasn't any better.

They tried everything they could to get my car fixed at the best price possible and it ended up looking great

As for the dealership it was an ok experience. But for your service representative it was very disappointing. I was very disappointed that my check engine light problem that was fix(02 sensor) was not covered under warranty. I asked the service rep what warranty I have and he said I have a power train/ transmission warranty. I asked him what that covered and he started anything doing with the engine. So I explained to him that the exhaust that the 02 sensor is measuring is a off produced of the engine So how is that not covered. He said that it���s part of the emissions. Then I ask what parts of the engine is covered by the power train warranty. The service rep started to explain the parts. I then asked him if the intake and exhaust heads are covered under the power train warranty in which the service rep said yes. So then I explained that the exhaust headers have a 02 sensor on them so then it is covered. Your sales rep said no because the headers are but not the sensor. Your service rep said the sensor is part of the emission of the car. So I stated to your service rep you are saying that the headers are but not the electrics/sensors of the exhaust system. He said correct. So I���m very disappointed in the fact the warranties are very misleading. What I take away from this experience is that the power train warranty does not cover the engine in whole because your fuel/air systems are all control by your ecm which is a electronic so it���s not cover under your power train warranty. Your spark plug leads have electric solenoids so that would not be covered as well because per your service rep electrics are not covered. So in all very misleading and poor explanation by your service representative. As for everything else I was pleased with that experience.

The people at Bob Stall were great, but taking 5 weeks to get the part from Chevy was a little disappointing

Fast, easy, loved that they do everything in house even DMV registration so I can skip the hassel.

Great costumer service overall

Rose was great

The real key to this great experience started with reception, who listened to my issue and then passed me to Rose Wells for my maintenance support. Rose was outstanding in her support. She went above and beyond giving me status updates for the week my car was at the dealership for work. My only disappointment was with how the car looked upon returning it. When I dropped it off it was just washed. When I got it back, it was dirty and had obviously been left outside for the week. My previous experiences years ago was the car was detailed prior to returning. While some folks would likely prefer not to have this happen, getting back a clean vehicle sets a much better impression on pride of workmanship and confidence that the maintenance department does things well.

Vehicle did not come with all options listed. Had to tell them and schedule to have option installed. Not a friendly experience with service department. General lack of help and knowledge at dealership all around.

I couldn���t have had an easier time than the experience with Bob Stanley. He worked so hard to get me a good deal and worked with me to get me into a new vehicle. Very professional and had a great attitude. I would definitely recommend this dealership and Bob Stanley to anyone.

The oil change and inspection were done professionally and quickly. Thank you so much for the outstanding service!!!