724 Reviews Found
Confirmed Service Customer
Rose kept me posted on the status of my vehicle while I waited for service to be completed.
Quentin M.
Chula Vista
Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Peter, Oswald, and the Manager Ali were very understanding and gave me great service, making me feel like it was a family atmosphere, I'm extremely grateful for the experience they showed me and working to meet my needs as well as selling the Truck to me.
Ronald W.
San Diego
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
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Business Response
Hi, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Bob stall delership really helpful and friendly got what was looking for good customer service. Scott and the finances was so helpful and friendly.
Milagros Q.
Spring Valley
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
SEAMLESS AND SMOOTH, OSWALD AND THE WHOLE TEAM WERE FANSTASTIC!
Angela S.
Santee
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Stall Chevrolet. Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Technician said it was an oil cooler. I needed it in my car for close to $3000. I took it out and took it to another repair shop. They steam clean my engine and it was completely something else for way less than half the price.
Sheryl M.
SPRING VALLEY
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Very helpful in making sure I could walk out the door with a new car
Neiko A.
El Cajon
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Won���t return. Ridiculous 2+ hour wait time for a an oil change and system update. Still left without system up to date due to the amount of time I had already wasted waiting. I���ve never had to wait times long for an oil change and tire rotation.
Johnathan R.
La Mesa
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
As always Kei Kim was responsive and kept me up to date on the repairs. She is a pleasure to work with.
Chuck A.
La Mesa
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Oswald and Mike in finance were the best. Everything was explained thoroughly and we received excellent customer service from the both of them.
David S.
El Cajon
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Brad was hands down the best salesman I���ve worked with in purchasing a vehicle. He was responsive, informative, reliable, and extremely friendly.
Steven M.
Death Valley
Business Response
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I purchased a new vehicle and found issues with it after only having it for 1 week. I brought all the issues up with the service department and scheduled to have the vehicle dropped off. I dropped off my vehicle and the service department had it for 1 week. I had to call several times throughout the week for updates and everytime I was never given a straight answer and was told that the service manager was working on it. I was never called even when I was told by my advisor that she would call to update me. After a full week of runaround with the service department not a single issue was addressed with my vehicle and I was being misled and lied to throughout the week. I am astonished with the lack of service I received and the overall experience after purchasing a brand new vehicle. This was my 2nd vehicle from Bob Stall and will certainly be the last.
David Y.
Santee
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
I did not feel pressured at all and everyone was very friendly and helpful.
Jessica B.
Spring Valley
Business Response
Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Oswaldo McKenzie was very helpful and his team were very efficient. All promises were met!
Charles G.
Ramona
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Waited for 30 minutes before getting waited on and took over three hours for a simple oil change, the longest I���ve ever spent there for an oil change with no apology
Gregory S.
SANTEE
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
I did not expect that a check of my front suspension would cost 210.00
Tony G.
Spring Valley
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!