The service was professional and welcoming. We felt very comfortable and at ease. Tyler treated us well and very professional. Thank you Tyler for the experience and support. Hope to continue doing business with you in the future.
The sales person was rude, impatient, and lacked experience. Instead of helping he got angry when we did not like the deal, saying he could not do anything else. Once we decided to buy a car, the finance department took 2 hours to see us! Totally unacceptable.
Excellent, Outstanding and a good vibe in the Service area...please pass on our heartfelt thanks to the mechanic, tech and repair/ maintenance team for another job well done. So happy I came over from Courtesy Chevrolet.... Now about that new Silverado...
Service was fine, my advisor was very nice. There were a few problems I did have though. 1. The advisor did not have me sign an estimate before taking the vehicle to the back lot. Nor did I sign an approval for my car to be worked on. 2. My left headlight bulb was not marked on the MPI that it was out. I already knew it was out but wanted to see if the tech would notice. I let the advisor know after that it���s fine and I���ll take care of it on my own. 3. No walk arounds. 4. I���m pretty sure the axle boots are torn. I hear a clicking sound when turning but nothing was marked on the MPI. I gave a perfect score because I too am an advisor so I know how important the surveys are. I just wish there were more measures to insure the customer���s satisfaction.
From the moment I purchased my vehicle I haven���t had an entirely positive experience. The ���new��� vehicle I got already had 5k miles on it, scratches and dings on the inside and outside and my console screen has a dent, and was dirty but I had already spent several hours negotiating and signing paperwork and felt pressure to continue with the purchase. I was offered to have the car cleaned and detailed and the scratches buffed out, I had to return twice because the car was not clean and not detailed and the scratches were still on the exterior, the third time picking up the car I was unable to inspect on pickup because I was in surgery and had a family member pick it up, when at home the car was still not cleaned and had crumbs and wrappers underneath the seats that were not made by myself. I was told my first service visit would be complementary yet when I got the first service I was going to be charged full price, then a manager offered the service at a discount and finally offered the service complementary but I had to pay for an air filter change which I did it ask for, finally that was complementary as well. I have not had any easy or stressless interactions with this dealership, I very much regret doing business with Bob Stall.
The only constructive critique is the courtesy vehicle. I was asked to enter in a very difficult position. My suggestion is to use a van which allows a much better riding experience during this covid environment.
my first and second visits were both awful. Both times you made me appointments and when I got there you told me that the work on my car couldn't be done today. GM sent me a letter regarding my car and said to take it in to get it fixed. The longer I wait the worst it is going to get. If I do get into an accident because you haven't fixed it will be your fault. I waited to hours for someone to look at my car only to get back and found that no one had taken a look at it. Until I get my car looked at I can't make an appointment to get it fixed. This is why I am not at all happy with your service.