Customer Reviews

Had a 1:30 appointment for an oil change. Arrived at 1:15 but was check in until 1:40. It took 110 minutes to change my oil. Seemed a little longer then normal. It usually only takes 45 minutes.

The people were very nice and professional. My truck was done at the time promised. The only hang up was the payment. I never received my credit card receipt and was overcharged $200, which you guys did catch the next day and credited my card the $200 overcharge.

Everything was great.

Rose at Bob stall always takes good care of me and my Vette.

Held my car for two days and did not get what was needed done, was repeatedly told that my car was worked on when it was not, then allowed my aunt to retrieve my car and tell her then that it was not done. Had to come back a third day just to get the work done. Never going back.

Great, except you guys forgot the car wash

I made a reservation for Wednesday, April 21, 2021 at 0745. I was told when I made this reservation that they would need to keep my vehicle until Thursday, 4/22 to replace an air bag which had been recalled. One would assume that the authorized work would be performed on 4/21 and the airbag would be replace on 4/22. I received a call on 4/22 requesting they keep the vehicle until Saturday, 4/24, and that the airbag would not be replaced after all. I was called on Saturday, 4/24 that the vehicle was ready. I requested a courtesy vehicle but there were no drivers so I (70 years old) had to ride my bicycle to pick up the vehicle. I had the fuel filter replaced and checked to ensure that they had reset the fuel filter life and it had not been reset. The service manager on site assisted with resetting the fuel filter life. On 4/27 the message center notified me that the engine coolant was low (the engine coolant had been replaced during this visit). On 4/28 I drove the vehicle to a Chevrolet dealership in Prescott, AZ to buy coolant. The service manager of Lamb Chevrolet assisted me on how to properly add coolant to the reservoir. In addition, I requested the brakes be checked but nowhere on the work order did I see this had been performed. When I take my vehicles to a Chevrolet dealership, I expect professional service, which I did not receive. In the future, will be looking for another dealership in San Diego to service my two Chevrolet trucks.

Had an exceptional experience. My representative, Jose Guerrero, gave great communication on the process of my vehicle to get the mystery noise fixed. Just in the very beginning with speaking with the operator to have my call transferred was a breeze. I���m a new resident to San Diego county and look forward in our business relationship for my vehicles.

Rose is the best

I have no established credit. I spoke with Jose Moreno at the dealership after looking at a few trucks but couldn���t find anything that would suit me payment wise. My salesman went above and beyond for 3 weeks trying to find something that that would work for my family and work needs, calling me with different vehicles as they came in and checking in with me. I finally ended up buying a 2021 Silverado that I love. I do have a higher payment then I wanted to deal with every month, but I am thankful for the salesman���s persistence and I am happy with the truck.

Still did not fix my car

Love rose

This dealer they cannot fix a simple radio issue that we���ve been dealing since December

Great service and friendly employees

Excellent service and very organized

The appointment was easy to schedule. They were on time and friendly. The check up was faster than expected.

3 Hours & 30 minutes to do oil & filter & 4 new tires. Purchased my vehicle from Bob Stall was perfect . But you servive service department is not up to standard. I suggest you have a talk with Michael Jones (443) Will not be back.

Good

Bought a $40,000 truck from you guys first week the check engine light comes on took it in to you guys and it too three days too get back picked it time I got home check engine light came back on Brought it back now you guys had it for seven days and no word back at this point I wish I can give it back truck for over a week without any contact back Just made my first payment

The dealership was alright, but they couldn���t find my mechanic when I got there and I had to wait around for someone to go get my car.