Brian my service writer was absolutely fantastic, he kept me informed and was extremely reliable. A couple challenges came up, but all of them were instantly overcome by Brian and the rest of the team. Great job!
Our salesman, Martin, was very professional, knowledgeable, friendly, HONEST, respectful, and appreciative of our business. He had all the answers and clearly explained the deal to us. Lisa, who prepared our paperwork, was equally professional. We are repeat customers and will come back for a Chevy product.
I was greeted by service advisor Brian. He was attentive ,used my name during the sign in process. He asked if I was going to wiat for the vehicle, which I was. Brian gave me an estimate for the time to perform the service and the cost which was zero. ( last of 3 free oil changes), work was completed to my satisfaction. Brian thanked for coming in for the service and indicated if needed any other service hoped I would come back and see him.
I had an appointment at 9:00 a.m. I was at least 10 minutes early. I was only there for oil change. I had another appointment at 11:00 a.m. While waiting for my vehicle it took about 1 hour 45 minutes. This is unacceptable Especially when you have to make an appointment.
The windshield wiper fluid container doesn't hold fluid. Was told it would take a half a day to repair. I'm not buying that, and I don't believe it either. I was also told that it wasn't covered on the warranty. I purchased a bumper to bumper extended warranty for SEVEN YEARS! Somebody doesn't know what they are talking about, or didn't check in the computer. I am very displeased!
I have been a life-long GM owner. In fact, my mother retired from GM with 30+ years. When I bought by 2015 Suburban from Bob Stall, I was asked if I wanted the extended "bumper to bumper" warranty. I did obtain an extended warranty, however, I was never told that I could only use the extended warranty at Bob Stall Chevrolet. Very frustrating considering there are several other GM dealerships closer to my home and office. Bob Stall doesn't offer a loaner vehicle and my home/office is too far away for a courtesy van. This required me to take off work to pick up and drop off my wife at the dealership. One of the warranty items that I had repaired was the struts on the rear liftgate. After receiving the keys from the service representative, I checked the operation of the liftgate. It still slammed shut as it did prior to the repair. The service representative noticed we were testing the operation but never came over to ask if we had any questions. Though this was a warranty repair, I question whether or not the struts were actually replaced.