Thanking Representative Rose for getting my car back on the road! It needed a new battery. The day before I was there for an appointment for the oil change. Guess the technician didn't notice the battery needed replacing at that time.
My service advisor Damon provided EXCELLENT CUSTOMER SERVICE! He called to update me on how my car service is going. At one point, i told him I'll call back for a repair decision (w/c I forgot to do), and he made an effort to follow up. I have other cars and brought them for service, but nobody gave updates like how he did. All in all, it was an excellent experience! I hope ALL service advisors do the same everywhere. AWESOME JOB DAMON!
Rosalie was super woman! They were short staff and she managed the intake line of customers waiting and was friendly despite the pressure she was working under. The waiting area is great offering coffee and donuts.
When I arrived at the dealership, my consultant was on the phone so I had to wait about 5 minutes. He apologized for the wait and promptly got me checked in. I requested a shuttle ride to work, and was put on the list. The shuttle was out making drop offs. I went inside the dealership to wait and got some free coffee and a donut. (an added bonus by the way). My car was pulled into a bay shortly after and the work was completed actually before the shuttle returned. I didn’t plan on waiting there but it was a pleasant experience.
It all began May 2023 when my wife drove our 1997 Chevy Tahoe back from a medical appointment at the hospital. The left front wheel caught on fire. I had it towed to Bob Stall Cheverolet for repair. they kept my vehicle for 3 months. Giving me excuses like our mechanic is in training, we can't find parts and your service advisor is on leave. In July after I picked up the Tahoe it was not fixed properly and they charged me $3,500. I have been a loyal customer there for 26 years and this is the unsatisfactory treatment I received. I took the Tahoe to an independent & certified mechanic and he was astonished at the cost your dealership charged me and did not fix the vehicle. He had me take the vehicle to the dealer to get a second opinion on his investigation of the problem. Your dealership kept my truck another week for their mechanic to concur what was wrong with the vehicle. Bob Stall wanted to charge me $1,500 more to fix. I refused their offer picked up my Tahoe and had the independent mechanic effect the repairs for less and completed properly in 4 days. I have been driving my Tahoe around town now for two weeks to check out his work and I'm satisfied with his work and thoroughly discussed with Bob Stall Cheverolet. I will not go or recommend anyone else to buy or service their vehicle at your dealership! I bet this is one response your dealership will not publish or post.
From scheduling appointments to ordering parts to the actual service everything is difficult through this dealership. Every time we call to schedule an appointment we are hung up on 2-4 times while we are being transferred to Service. Ordering parts that weren’t installed originally on our Yukon due to the chip shortage has been an issue every time we need to do it. We are told parts are ordered, then we show up for service and we get asked if we would like to order the same parts we are there for. Lack or communication and lack of following though by service writers is a major issue. Lastly they offer to wash the vehicle, when I come to pick up the car is looked like they just sprayed it with a hose. They brought out a still dirty car that was completely soaked. More and more disappointed every time I use this service department.