Initial visit in May (prior to warranty expiration), to resolve a leaking windshield washer fluid reservoir. Spent 2 days in the shop and they ordered a new hose. Was promised a call back when part arrived. That never happened. I called the parts desk in mid June and the part is there so I scheduled for hose replacement only to find out it was the wrong hose... Correct hose was ordered and again, a call back was promised and not fulfilled. Called service advisor to set new appointment and he mentioned that the high-voltage battery pack is set to be replaced, too. (which was stated to me prior to the GM email regarding full replacement but not having the parts available as yet). That's another issue altogether. So, on this most recent visit, the windshield washer hose was replaced and it now works properly. But what I cannot understand is why it took almost two full days. I dropped vehicle 0830 and didn't get a call back until mid afternoon the next day. For a preformed, two clamp hose R&R? Come on, man.
I took my car in because there's a noise in the back rear that sounds as if something is loose. I made an appointment to drop the car off Wednesday afternoon to be looked at Thursday morning. At 1:00 Thursday I had to call to check the status because no one had reached out to me. When I called, they had not checked my car but I was put on hold while the service man went to speak to the mechanic. After being on hold at least 10 minutes, he comes back to tell me that he had to drive the car while the mechanic sit in the back to try to find out where the sound is coming from. The mechanic could not tell by listening and they need to keep the car. Fine. Friday, I left 3 messages and I never received a call back! I would have been satisfied with, "we are still checking", "sorry, I received your messages but have been backed up all day" but nothing. I leave work and drive down. After arriving and walking over to the service man, I waited 10 minutes for him to acknowledge me because he could not figure out how to solve the issue he was having trying to close out a ticket. So I watched as he went back and forth to the cashier to the point that another service man looked over at him and shook his head. After being acknowledge, I had to wait 5 more minutes and finally the cashier came over to show him that he "bypassed" a step and that's why he was not able to close out! When I told him who I was and what car I was checking on, he said, we don't know. We hear it too but we don't know. I asked so what does that mean, do I just take my car home or what? He said, "hold on," went out got my car and parked it on the side for me to take home!!!!!!!!!!! WAIT! WHAT IS HAPPENING!!! The same service man that shook his head earlier said to me, ma'am, he has to tell you something. He need to explain to you and give you paperwork. Welll guess what did not happen. No explanation, no paperwork, and evident he was not listening either or he would have heard me say, I can't drive two cars at once! I drove my husband's car and will have to go pick him up if this is it. SO APPARENTLY THAT WAS IT! I went to pick up my husband, got my car and left with the noise still as before with no explanation! Disappointed
I dropped my car off for a simple oil change, tire rotation, and multi-point inspection. Upon drop off, I was told they would be trying to get it done by 2 pm. Timeliness is not my complaint. The service representative did not call me when my vehicle was done. I then got an email at 3:28 saying that she had tried calling me multiple times to both numbers on file and leaving multiple messages. I did not get a single call or message. I did receive other calls during this time, so it wasn't a cell phone service problem. When I got to the dealership, I verified the number, and while one was incorrect, one was correct. She stated that the she tried to call both numbers. I can only assume this was a lie. The next problem is that the multi-point inspection was just signed off as complete without actually being done. My wiper blades had a problem, but they were checked off as good to go. I asked the rep about them and she went to speak to the technician, who admitted to just "skimming over that part". The manager got involved, wiper blades were paid for by the dealership, and the multi-point was reperformed with manager oversight. From a managerial standpoint, this problem was handled well, however the fact that it happened at all is concerning. If I had a problem I did not know about, then this multi-point inspection would not have found it since it was not actually performed. I am going to have to seriously think about whether or not I come back to this dealership for any future servicing needs. My representative's name was Gabriela Barajas. I do not know the technician's name, nor the manager's name.
Trevor was able to clearly and professionally handle the financial aspect of the purchase. He patiently explained any areas that we did not understand. We enjoyed working with him. Tom showed me the truck and explained the different aspects of its function. I enjoyed working with him as well.
2 stars were given due to the miss information provided when I called making the airbag recall appointment. My husband is 100% disabled vet and I his caregiver asked how long it would take and was told 45 min and to get ahold of Bo. When I arrived and talked with Bo he told me it takes 2 to 3 hours. It took 2 hours and I anticipated 45 minutes or an hour at most.
Scott Lardner is a true professional!! I ordered the C8 Corvette from him and he always kept me in the loop with the progress of the car from start to finish. I picked up the vehicle a couple days ago and he was very detailed with the features of the car, the financing and answered all my questions. I love how he wasn't pushy and cared about me as his client which is very rare when going to a dealership. I would recommend Scott to all my friends and family!!
It should not take 3 weeks to diagnose a NEW truck, regardless of the reason. It���s brand NEW The fact that I���m having problems with a brand new truck under 2000 miles is ridiculous and no help to get it diagnosed fast and/or help to get a rental/courtesy vehicle is unacceptable. Also, had floor mats just thrown in the back of the truck instead of installed correctly, now I have to take out the under-seat cargo myself and install mats that should have been installed by the dealership. Will never come back to this dealership for anything.