697 Reviews Found
Confirmed Service Customer
The absolute lack of customer service when the customer is not standing directly in front of the employees is outstandingly bad. I had dropped my truck off for a couple small issues to be looked at and was told it would take 2-3 days. On day 4 I called over to see what was going on with no issues to them having it longer I just wanted to know what the situation was. I had to leave a voicemail and received no call back. Day 5 someone answered and said they would get back to me, but once again no call back. Holiday weekend happened and then on Tuesday I had to go in to figure out what was going on with my truck because no one in service had the decency to call me and tell me what was going on. Upon going in I got there only to realize it had never even been looked at! A week and a half almost and not a single thing has been looked at. Took me multiple phone calls and visits to get the ball rolling and somehow they seemed like it was no big deal. This dealership lacks overall customer support in a way I have not seen before. They are rude and incompetent when it comes to the customer. Worst experience at a dealership that I have ever had.
Robert T.
Chula Vista
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Confirmed Service Customer
Your scheduling system is not working. This is the second time that i have had to wait for over 2 hours to have my oil changed. This past time that i had it changed it took 2hrs and 20 minutes. I will not be bringing my truck back to have the oil changed. In talking to othe folks that get their oil changed this has been going on for over a year. Bob Stall needs to look into this before you will not need an oil change department.
Michael B.
El Cajon
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
I have bought many new cars in my lifetime. This was by far the best experience I ever had besides when I used to buy employee fixed pricing with my dad who retired from Chrysler. All the discounts were tremendous and more importantly, the folks who helped me were great. From the salesman to Ali to Mike in finance. I even went back after I got home with my new car because I couldn't believe the deal I got and they went through the contract with me a second time.
Paul M.
Spring Valley
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I've been a customer of Bob Stall Chevrolet since my husband and I moved to La Mesa 5 1/2 years ago. Everyone at the dealership is professional, customer-oriented, and highly skilled. Problems are quickly diagnosed and swiftly repaired. Working with Damon was delightful!
Donna B.
LA MESA
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My car was done in a timely manner. My service consultant, Rosalie Wells always takes good care of my. I love the link that allows me to check on the progress of my car.
Wendy M.
SAN DIEGO
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
I worked with Alberto and I will be coming back to Bob stall Chevrolet in the future if I need a new car just to work with him again. Alberto was very nice, knowledgeable and informative. You guys have a great salesmen with him
Kyle C.
El Cajon
Business Response
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you.
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Confirmed Sales Customer
Excellent service as always, very professional. Sales Rep Alberto Hernandez does a great job explaining every detail and guidance for the best possible buying scenarios. I will definitely recommend this location and will be coming back as needed.
Caesar R.
San Diego
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Service writer (Rose) was very friendly, efficient. Did not have to wait long. Donuts were great also!
Ken K.
SAN DIEGO
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
We were very impressed by the product and technical knowledge our salesman Jose Nunez obtained and ability to explain all the new functions, sensors and questions. All the personnel at the dealership were very helpful and courteous. We would highly recommend the Bob Stall Dealership.
David B.
El Cajon
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Friendly staff, great selection of vehicles. Our sales rep Mo Aitah was very knowledgeable and professional!
Luis B.
Brawley
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
From the moment I stepped through the door and I met Joey my experience was great! When Bob got involved it only made my experience better and then when Billy was helping everything fall in place I knew I had made the right decision.
Eric V.
El Cajon
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Smooth and seamless. Quick and efficient. Needed repairs where explained in depth.
Bruce B.
SAN DIEGO
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Carlos Payan & everyone was nice & helpful. Thank you so much!
Hassan K.
El Cajon
Business Response
Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope you have a great day!
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Confirmed Service Customer
Pam did an excellent job in getting my vehicle schedule for service. She was very professional, efficient and provided a 5 star experience! Rama was also very cordial and provided a safe and enjoyable shuttle to and from the dealership. Pam and Rama Rock!!!
Jose R.
Spring Valley
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
I recently leased the new Equinox EV from Bobstall Chevrolet, and I couldn't be happier with the experience! They gave me the best deal, and the entire process was smooth and stress-free. I���d like to give a special shoutout to Carlos, the sales representative. He was incredibly professional, knowledgeable, and helpful throughout the entire process. He answered all my questions and made sure I was comfortable with my decision. If you're looking for a great deal and top-notch customer service, I highly recommend visiting this dealership!
Mahmood A.
El Cajon
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!