982 Reviews Found
Business Response
We're glad to hear you found our staff informative and it is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
Car needed a new thermostat. Running good again
Paul C.
CORONADO
Business Response
Our entire team works hard to maintain your vehicle in good condition so you can have a safe drive. We sincerely care for you and your safety. Thank you for choosing us! Have a nice day!
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Business Response
We're glad to hear you found our staff courteous and it is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
I had not had my car in for service since last year. I was very impressed to see most of the same people working at Bob Stall that I had seen the year before. That says a lot about working for Bob Stall and keeping the same employees. The service writer, Pam Larman, was who I had last year, and she met me at the time I had booked for my appointment and wrote up my car. She told me that she would let me know as soon as possible what the oil burning smell was. Later that day, she called and told me that it was a significant oil leak and that she would contact my warranty company to get an approval for the repair. It took several days to get the approval, but Pam called them every day and also let me know what was going on. When Pam finally got them to approve the cost, she told me when my car would be ready, and it was! I can't thank Pam enough for her hard work on my behalf and also to the technician, Edward Palma, who did an excellent job of the oil leak repair and the other jobs that I had requested.
Paul C.
Guatay
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Stall Chevrolet. Hi, thanks for taking the time to leave a review.
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Confirmed Sales Customer
We dealt with Brad Jarwin. Brad was able to get us the car we wanted for the price we wanted, and the experience was easy and seamless.
Robert A.
Lake Havasu City
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Nearly 3 hours for an oil change is NOT ok. Everything else was good 8:30 am appointment means my car should be finished no later than 1 hour in my mind. I was there and checked in before 8:30. What’s new it’s sleays been like that.
Donald R.
Alpine
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
I was fortunate enough to work with Hootie and Scott. They provided me with excellent customer service during the ordering process and streamlined the final deal when the Z06 arrived. They are truly an asset to the Bob Stall team. I will be returning for another Corvette because of the excellent experience. Great job!
Prince D.
CHULA VISTA
Business Response
Hi, we are so happy to read such a great review about Bob Stall Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everything was perfect. Rose Wells was friendly, professional, and very helpful. Thank you!
Lou W.
EL CAJON
Business Response
Hello, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
You charged me for something without my permission. Have the decency to ask before incurring charges
Ralph S.
San Diego
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Maria Jimenez berry professional and kine person, fast and good service.
Catalina G.
SAN DIEGO
Business Response
We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Pam got me in, cleared up the mix up from OnStar appointment setting, and got me done. Car was ready quicker than I expected too!
Jarrod G.
La Mesa
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Rose took care of my issue very well. She took my car sent it to the back and I had it back before an hour was up. Thanks to rose I was able to go on with my day without issue
Darlene W.
EL CAJON
Business Response
Hello, we're happy to hear you had such a positive experience with our team! All Star Customer Care reviews@allstarautomotive.com
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Business Response
Hi, we are so happy to read such a great review about Bob Stall Chevrolet! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
What should have taken one hour to 90 minutes took over 3 hours, and I wound up not installing one of my accessories due to the HORRIBLE fit from the factory. Credit where credit is due; the technician didn't attempt to install the hood protector. However, it would appear that I might have better luck with after-market products.
Robert B.
La Mesa
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
I took my 2020 Silverado 1500 diesel in for an oil change. I requested they check the cabin air filter and top off the DEF. They did the oil change, but nothing else. On top of that, my truck has an alert for water in the fuel system that popped up when they returned the vehicle. Its probably just the fuel filter, but its irritating that now I am headed back for things that should have been taken care of the first time. Oh, and they said I need a new cabin air filter, but didn't replace it!
Jeremy C.
LAKESIDE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Never have we had a more pleasurable experience buying a car. We went there looking to drive a Tahoe and when we got there we found a 2023 marked down on sale. Our sales person, Guillermo, was very knowledgeable and courteous. There was no pressure from him. We worked with sales manager Billy to get the price we all agreed on. He was wonderful as well, it felt like buying it from a friend. Buying a new car, whether you’re paying cash or financing, is always a lengthy process and Billy and Guillermo spent a lot of time conversing with us and Billy even bought us and the staff lunch. Then to Mike in finance. Another great guy! We even had people in common with Mike so more good conversation. As we were leaving we told Billy we were part of the Bob Stall family now!
Aedan F.
Alpine
Business Response
Hi, we really appreciate your positive review! Until the next time we meet, take care!
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Confirmed Sales Customer
Dealership layout was good. Did not get lost and received help right away. Salesman was informative and helpful.
Bernardo B.
Chula Vista
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Bob Stall Chevrolet and we hope to see you again.
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Confirmed Service Customer
I had an appointment for the first service on my truck. The work began on time, and finished in a timely manner.
Huy N.
San Diego
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Your team is so friendly and knowledgeable. My vehicle was in for an LOF and tire rotate and multi-point inspection, and they had it done in 45 minutes!! Bravo!!
Jack E.
San Diego
Business Response
We're glad to hear you found our staff friendly and knowledgeable! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!