924 Reviews Found
Confirmed Service Customer
Short staff and took 4 hours to do first maintenance check and oil change. The center console was popped open when I purchased the blazer and the service department was supposed to adjust or replace it. The staff made an adjustment to the console that did not hold. An appointment was made to replace the console but I will have to drive 2 hours back to the dealership.
Adriana C.
Brawley
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Confirmed Service Customer
I have been a customer of Bob Stall Chevrolet for decades…I find them to be polite, personal and efficient.
Lauren S.
LA MESA
Business Response
Hi, thank you for the high star rating! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for leaving us this response!
Was this review helpful?
Confirmed Service Customer
Service was great. Pam kept me informed and let me know as soon as my car was ready. Even went out to look for me.
Armando U.
SAN DIEGO
Business Response
Hi there! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was this review helpful?
Confirmed Service Customer
I brought in our Colorado for service last week. Most everything was fine, but I have one complaint. I'd had to drive in on the spare after a tire had gone flat the night before. Your tech fixed the flat but failed to put the spare back where it belonged under the vehicle. I did it myself after I got home, but I still have a disappointed, nagging feeling that the job wasn't completed entirely. Having to do the chore of putting the spare back left me unsatisfied with Stall's service.
Ronald B.
Potrero
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
Rose was amazing and a salvaged a less than 5 star buying experience for me. At time of purchase, second key and owners manual weren’t available nor was it disclosed at time of purchase that i would need to come back to dealership and wait for key to be programmed. ( 2 hr process) I don’t live close to dealership and this was a hardship for me to find time, spend my own money on gas not too mention my time which is more valuable than anything. It took almost 5 months for me to get me a key and owners manual- all of which I had to initiate and beg to make a priority. I don’t understand why this was the case other than Chevrolet doesn’t really care about their customers post purchase and a other unit being sold off the lot. Rose however took the humanistic approach with kindness, aplomb and a “I get you” approach and even gave me $25 worth of gas to ameliorate the bad taste I had/have with my buying experience. She should be commending extensively and your post buying follow up should be examined and flushed.
Michael B.
San Marcos
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Service Customer
From the beginning with Pamela the service advisor the atmosphere was very welcoming and the technician Rey was absolutely the best experience I have ever had with a dealership service encounter. Rey was extremely knowledgeable and explained everything in detail.
Kushan P.
Escondido
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Always great dealing with Pam our service writer. She keeps us updated and informed. Deals with our extended warranty for us.
Derek M.
Lakeside
Business Response
It is great to hear everything was done quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
I appreciate not being charged for the diagnosis on the second visit for the same issue. This time they found the problem.
Steven F.
SAN DIEGO
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Rose in service is always efficient and professional.
Chris J.
EL CAJON
Business Response
Hi, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Pam was great, really felt like she was dedicated to only support my repair. Everything was completed and/or resolved during the scheduled visit.
Kevin C.
San Diego
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Bob Stall Chevrolet
Was this review helpful?
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Damon was polite and efficient and I got my car back sooner than promised.
Maurice U.
Spring Valley
Business Response
Hi, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Bob Stall Chevrolet! Thank you again for leaving us this response!
Was this review helpful?
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Business Response
It is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
Was this review helpful?
Confirmed Service Customer
I had a 7:00 am appointment for an oil change it took 3 hours to complete.
Eric B.
ALPINE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Service Customer
My car is always completed in the timeline given! Staff is very friendly with "what can we do for you today" attitude.
Julieann B.
SAN DIEGO
Business Response
Hi, we really appreciate your positive review! Thank you, and have a fantastic day!