911 Reviews Found
Confirmed Service Customer
Service was fine, nothing special but it also wasn’t bad. Seemed like the oil change and services were good, although the service advisor never called me to tell me that the mechanic couldn’t locate my tire lock key sitting directly next to the jack and tire tool under my back seat so I found out that they didn’t rotate my tires once I read the service document. They did help identify an issue with my truck so I can fix it, most likely wouldn’t have been able to diagnose that on my own. Unfortunately they told me that the part was back ordered so they couldn’t fix it while my truck was there, which was a little weird because they’re in stock on the GMpartscenter website.
Stephen W.
CHULA VISTA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Should NOT take 4 hours for an oil change (I had a 10 am appointment, got out of there at 2 pm). Rose was very nice apologizing for the delay. It wasn't her fault - the management of the Service Department has a lot to be desired. Understand there may be a lack of personnel, but if you don't have enough workers to do the jobs, back off on the amount of jobs you schedule. I'll go to an local garage for my next oil change.
Martin C.
EL CAJON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
From the start Rosalie Wells greating me checking me in letting me know about the coofee and donut's and keeping me informed about the service was great.I was in and out in about 90 minuet's which is a great testiment of the team. Thank You, Joe
Joseph M.
San Diego
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Mary was Professional and Courteous- The advice given and the timing was right on- I appreciate the effort on my New Truck- Thanks Bob Stall
Brian R.
EL CAJON
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Mary was fantastic, she worked with my extended warranty company to get the repairs covered and saved me a bunch of money. She deserves a fat raise!!
Larry J.
LA MESA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Stall Chevrolet
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Confirmed Sales Customer
Alberto & Billy Shaw took care of us & all I can say is that their service was outstanding! Alberto was both knowledgeable about the 4 different models we test drove. Gave us in depth information on the new electric options & beyond all of that was kind & patient with us. There was no pressure, rush or waste of time or energy. We truly thank the entire Bob Stall team, including Leslie in Finance. We are grateful for a seamless transition into our new lease.
Vivian M.
El Cajon
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
I arrived at my scheduled time and was greeted in a timely manner. The estimated wait time was longer than expected but the actual wait time didn't exceed the estimate so that was fine. Everything looked good on the car.
Jeffrey O.
Spring Valley
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Stall Chevrolet! Thank you again for leaving us this response!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Service representative Rose Wells was had to get ahold of, when I just wanted an update on when my vehicle would be ready. She was on the phone with another customer while I was standing there and said she hates being so busy and made me feel like my business was a burden on her.
Elizabeth W.
El Cajon
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Very friendly staff, nice to have coffee, doughnut’s and a variety of snacks as well as water, you don’t see that at other dealerships
Jimmy R.
LAKESIDE
Business Response
Hello, we really appreciate your feedback! All Star Customer Care reviews@allstarautomotive.com
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The service was extremely fast. Your staff is one of the best in the industry.
Robert P.
Escondido
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
The service Writer was very polite and answered all of my concerns about my car. The waiting area was well stocked and very clean and tidy.
Curt H.
EL CAJON
Business Response
It is great to hear everything was done quickly and to your satisfaction! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Kei was great! I appreciated her attention to my service requests.
Patricia E.
Santee
Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
Short staff makes it difficult to give you a 5
Robert P.
EL CAJON
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Excellent work and advice for future service needed to be done. I appreciated all the friendly and courteous service I received. I will definitely recommend Bob Stall Chevrolet to family and friends!
Sheila D.
El Cajon
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
As always, I get the best customer service there @ Bob Stall Chevrolet dealership in La Mesa, CA. My "go to" Lady is Miss Rose Wells. She's always pleasant, professional, courteous, and oh so helpful. Keep up the good work ethic!.
Renee H.
SAN DIEGO
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thank you so much for your high rating. If you have any further questions, please don't hesitate to reach out!