Everything was perfect- the service, keeping me informed, the job well done, the cost. This is why I've continued to bring my car to Bob Stall for 10+ years. A special thank you to Justine. She is a pro. And, I always have to thank Simon. He's always been there to help.
It is great to hear that our staff at Bob Stall Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Randy, we appreciate you taking the time to share your experience with us and are happy to hear that we were able to meet your needs. At Bob Stall Chevrolet, we always strive to provide the utmost in quality and customer service, and we try our best to make the car buying experience as easy and stress-free as possible. Thanks again and we look forward to assisting you with all of your future vehicle needs.
Waited two hours for an oil change after scheduling an appointment. Watched regular customers come on go while I was sitiiing there. Got the impression I was last priority because of free oily change after purchasing truck.
Bob, thank you for bringing this issue to our attention. Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact Mr. Richard Larson or e-mail us at firstname.lastname@example.org or call Office: (619) 460-1311 at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
I was met by Justine in the service driveway and she immediately took my car and directed me to the lounge. Said it would be about an hour and came and got me before the allotted time was up. Great experience. She even showed me how to operate my radio!
It was a pleasure doing business with the team at Bob Stall Chevrolet. Mike G. and Oswald M. dealt with the highest level of integrity and professionalism.
I will purchase any future Chevrolet's from this dealer.
Thank you so much for taking the time to share your feedback about our dealership with us! We work hard to ensure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.
I asked to get a car wash with my oils change service. When I was called to be. Profiled that my vehicle was ready, I again reiterated '
Is it done wth a car wash?' And the rep assured me it was ready and washed. Well when I picked it up it was anything but washed! I was very upset very upset I expected to pick up a clean cAr. I spoke to the manager and he did. Itching to make up for the bad taste in my mouth over the experience. He said that there in have to request a car wash car of the drought!!!! Are you kidding me the governor already declared us out of a drought state! And plus I DID REQUEST A WASH from the get go. Shame on this dealership for not listening to customers and shame on their lack of customer service.
Car towed to dealership due to blow out tire. First encounter was with the service tech, Chris. He presented as though I was an inconvenience for him and did not treat me as a valued customer. Besides taking over 2 hours to change my tire he did not demonstrate any concern for me. This person had very poor customer service skills, and what was worse, he did not appear to car. An example of this was when I aske about the price match for tires, he told me I would have to come back later with a quote. He was not willing to take the time to do it on the phone. This was my first service encounter with my new 2017 Chevy Volt and it was a far cry from the previous 10 years of experiences I had with Toyota dealerships, Chris could learn a lot about providing customer service by following a Toyota service tech for a day. I was very disappointed with the Chevy service respect I received after paying out $41,000 cash for my car jus a couple of weeks earlier. I hope this poor service is unique to Chris and not representative of all Chevy service reps.
Marrokal Constructio, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Stall Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Marisol, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Thank you for taking the time to share your feedback, Justin. Each employee is a valued member of the Bob Stall Chevrolet team and all of us are focused on providing great service! We look forward to seeing you again soon. Thanks!
David, we sincerely appreciate your feedback. Each employee is a valued member of the Bob Stall Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!