Oswald was Outstanding. He had all the paperwork ready for my signature when I got there to sign on the dotted line. Oswald is an Asset to your dealership. I am very grateful to have had him for my salesperson. Very Professional. Courteous, Very Welcoming, Very Friendly and Very Happy Salesman. I would come back again because of Oswald. I would also recommend a Friend to Bob Stall Chevrolet because how I was treated...."A Golden Customer". Thank You Oswald for your assistance and my New 2018 Chevy Spark....I Love It..
Maria Teresa, it is great to hear that our staff at Bob Stall Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sam, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Bob Stall Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
I came in for three things to be done. 1-Oil Change 2-Window wont roll up 3-Ticking sound coming from engine First two things got done. I can understand if you have a car all day for repairs but it would be nice if someone would have called me to tell me updates. Next, when I dropped off the truck I told Gary that I had a card that said I don't have to pay for oil changes and I got it out of my wallet. He said he would need to "look into" and would get back to me. The card is a Hendrick card. This is something that I purchased when I bought my truck. It gives me free oil changes. Now, around 6pm they call to say we are going to pick you up. I send my husband because I am sick. When he gets there he is told he has to pay for the oil change. When he asks about why Gary says "He didn't want to argue with me about the card." So, my husband pays anyways. Not good customer service! if Gary would have explained to me earlier that morning I would have said Not to do the oil change and I will take it to another dealership where I can get it done for FREE. That's money we didn't have to spend. Next, oh yes there is a next... The noise in the truck wasn't found at this time. Well, my response to that would be Keep the truck till its fixed and get me a rental. The noise wasn't there when I bought it. And with only 20,000 on a 2016 Chevy Colorado there shouldn't be this noise. There is still a ticking noise coming from my truck but I will take it to the other Chevy where I know they will figure it out.
Judy, we would like to extend our most sincere apologies for the experience that you had at our sales department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
Patricia, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Bob Stall Chevrolet prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!