Bob Stall Chevrolet | Customer Reviews

Feb 24, 2015

Posted 7 days ago

Confirmed Service Customer Confirmed Service Customer

I have been smelling burning oil since I...

I have been smelling burning oil since I had the oil changed recently. It happens infrequently but I did not smell it before the oil was changed. This is the first oil change.

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David P.

SAN DIEGO, CA

Business Response

We sincerely appreciate your feedback. David, we value your business and we will review your comments with our team. Please don't hesitate to call us if you'd like to discuss your feedback in greater detail.

Feb 24, 2015

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Feb 23, 2015

Posted 8 days ago

Confirmed Service Customer Confirmed Service Customer

I purchased new, my 2011 Camero from...

I purchased new, my 2011 Camero from your dealership and I will only allow any work to be done on it by your company. Sadly, this is the first time I was appalled at the way I was treated and the sub standard work and customer service I received from your dealership! My customer service rep. Tim was unprofessional and I have major concerns on how he excutes his job and he either never return my calls or did so un timely! I will be writing a very detail complaint letter to, Mr. Gerringer and Mr. La regarding my terrible experience that I had with your dealership! I feel I will have to shop around for another facility, for the future repair needs of my vehicle.

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Sandra C.

EL CAJON, CA

Business Response

Sandra, we sincerely apologize that we did not meet your expectations. At Bob Stall Chevrolet we always want to have happy customers and this feedback will help us improve. Please contact Richard Larson at 619.460.1311 at your earliest convenience so we can discuss what happened and work on a solution.

Feb 23, 2015

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Feb 23, 2015

Posted 8 days ago

Confirmed Service Customer Confirmed Service Customer

Great experience

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Monica G.

SPRING VALLEY, CA

Business Response

We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.

Feb 23, 2015

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Feb 21, 2015

Posted 10 days ago

Confirmed Service Customer Confirmed Service Customer

The people were friendly and very...

The people were friendly and very helpful to any questions I had.

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Lonnie M.

EL CAJON, CA

Business Response

We love hearing from our customers so thank you for taking the time write this feedback. It's wonderful to hear that our staff at Bob Stall Chevrolet was able to deliver such a great experience! We really appreciate this feedback and we will share it with them. Thanks again and if you have any questions about the work that was done please feel free to contact us.

Feb 22, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Service Customer Confirmed Service Customer

Fantastic!

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Bruce/ M.

PINE VALLEY, CA

Business Response

Thank you very much!

Feb 20, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Service Customer Confirmed Service Customer

it was good.

It was good.

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Sara/Ashley S.

SAN DIEGO, CA

Business Response

Sara/Ashley, we appreciate your kind words. The entire service department at Bob Stall Chevrolet thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!

Feb 21, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Sales Customer Confirmed Sales Customer

Terry was fantastic.

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Danielle Y.

LA MESA, CA

Business Response

Thanks for taking time out of your day to tell us about your excellent experience. We're proud to know that our team treated you so well and look forward to seeing you again in the future.

Feb 20, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Sales Customer Confirmed Sales Customer

My experience was terrific. From...

My experience was terrific. From arriving at the airport and having Patrick Mclain pick me up, to Tonya Charles offering her expertise on the vehicle and process. Together these two individuals along with the rest of the Bob Stall Chevrolet team made my time there effortless.

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Dino M.

SAN FRANCISCO, CA

Business Response

Thanks for taking time out of your day to tell us about your excellent experience. We're proud to know that our team treated you so well and look forward to seeing you again in the future.

Feb 20, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Service Customer Confirmed Service Customer

Everyone is great!

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Johanne J.

ALPINE, CA

Business Response

Your kind words are much appreciated! Thanks for the review and have fun driving your vehicle.

Feb 20, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Service Customer Confirmed Service Customer

Everyone is always so friendly. The...

Everyone is always so friendly. The showroom is sooooo nice access to the net snacks and drinks while you wait. Best treatment ever!

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Jennifer M.

SAN DIEGO, CA

Business Response

Thanks for the great feedback! We're glad you enjoyed your visit and we'll be happy to help in the future.

Feb 20, 2015

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Feb 20, 2015

Posted 11 days ago

Confirmed Service Customer Confirmed Service Customer

I have bought 4 trucks here & customer...

I have bought 4 trucks here & customer service has been great.

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Mark P.

EL CAJON, CA

Business Response

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Stall Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!

Feb 20, 2015

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Feb 19, 2015

Posted 12 days ago

Confirmed Service Customer Confirmed Service Customer

They diagnosed the exact problem and...

They diagnosed the exact problem and resolved issue. The cost was fair and below what I expected to pay. On top of that, I was given a very pleasant, complimentary ride home after I dropped off my truck.

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Thomas H.

EL CAJON, CA

Business Response

It's great to hear that you had such a positive experience with our service department and thank you for the feedback. We value your business and look forward to your next service appointment.

Feb 20, 2015

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Feb 19, 2015

Posted 12 days ago

Confirmed Service Customer Confirmed Service Customer

I had a scheduled appointment to have...

I had a scheduled appointment to have the lift struts replaced. 4 bolts - maybe a 20 minute job. the appointment was at 7:20 AM. At 11:00 I call about the status and was told there is one car in front of mine. it may be 2 more hours. Why did I need to make the appointment for 7:20 and be without my car all day when I could have just brought it in at 12:00. for a car dealership you don't understand the value of my car to me.

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Robert M.

LA MESA, CA

Business Response

We would like to speak with you directly so that we can address your concerns. Please call us at 619.460.1311 so that we can fix these issues.

Feb 20, 2015

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Feb 19, 2015

Posted 12 days ago

Confirmed Service Customer Confirmed Service Customer

Great customer service, nice and...

Great customer service, nice and knowledgeable staff. Addressed my concerns and offered to preform additional tasks.

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Joeran M.

SAN DIEGO, CA

Business Response

Thank you for taking the time to write about your visit. It is wonderful to hear that our staff at Bob Stall Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.

Feb 20, 2015

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Feb 19, 2015

Posted 12 days ago

Confirmed Service Customer Confirmed Service Customer

Our service rep Rose was great! She...

Our service rep Rose was great! She checked us in and we were out of there within 1 1/2 which was a little too long but waiting area was great.

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Marisa/Jerriel G.

LA MESA, CA

Business Response

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Stall Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!

Feb 19, 2015

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Feb 19, 2015

Posted 12 days ago

Confirmed Service Customer Confirmed Service Customer

Greg White and Ryan were very helpful in...

Greg White and Ryan were very helpful in my recall and the problem I had with my corvette. kudos to them! Thanks guys.

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Tyrone B.

LAKESIDE, CA

Business Response

Thank you for setting time aside to let us know how we're doing. We appreciate the feedback and look forward to seeing you again!

Feb 19, 2015

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Feb 18, 2015

Posted 13 days ago

Confirmed Service Customer Confirmed Service Customer

Overcharged me.. $18 parts and $180 for...

Overcharged me.. $18 parts and $180 for labor.. They had my car for 6 hours for and task that takes 30 minutes to complete I was charged 2 hours of labor.. I wasn't the only unhappy customer that day...

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Anthony C.

SAN DIEGO, CA

Business Response

Anthony, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact Richard Larson at richardlarson@bobstall.com or call 619.460.1311 so we can discuss some solutions.

Feb 19, 2015

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Feb 18, 2015

Posted 13 days ago

Confirmed Service Customer Confirmed Service Customer

I loved the fact that I wasn't schedule...

I loved the fact that I wasn't schedule until 9am. Yet they were still willing to service car 20 min earlier. To me that's great service. I would like to add the Rocky did a great job in showing me some trucks! Not only was his customer service above and beyond, but Rocky seem very knowledgeable of his product. That to me is a good sales person...

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Eric G.

SAN DIEGO, CA

Business Response

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Stall Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!

Feb 19, 2015

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Feb 18, 2015

Posted 13 days ago

Confirmed Service Customer Confirmed Service Customer

Always great customer service and my...

Always great customer service and my initial sales rep Chuck is great.

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Steven M.

SPRING VALLEY, CA

Business Response

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Bob Stall Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!

Feb 19, 2015

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Feb 17, 2015

Posted 14 days ago

Confirmed Service Customer Confirmed Service Customer

I always receive excellent customer...

I always receive excellent customer service when having our two Chrevolet vehicles serviced at Bob Stall. I would like to highlight the friendliness and professionalism of Rose Wells (service advisor) and Tammy (courtesy shuttle operator). Thank you all.

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Richard R.

EL CAJON, CA

Business Response

Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bob Stall Chevrolet, we always strive for service excellence. Let us know if we can do anything else and thanks again!

Feb 17, 2015

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