974 Reviews Found
Confirmed Service Customer
I had an appointment and my oil change and tire rotation took 3.5 hours. Truck was returned with oil smeared all over the hood
Scott D.
Chula Vista
Business Response
Hi, we truly appreciate your honest feedback. When you have an opportunity, please reach out to us at (619) 327-9965 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Oil change completed within an hour. Work was done professionally and timely.
Steven G.
San Diego
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
My appointment was for 8:30 and I did not leave until almost 1 for an oil change and do a check of my tires .
Jose S.
Jamul
Business Response
Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (619) 327-9965 so we can work towards a resolution. We look forward to hearing from you.
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Confirmed Service Customer
I always request Rose Wells for all of my service needs. She is always so knowledgeable and informative. She gets me in and out so my whole day isn't wasted.
Sherry C.
SPRING VALLEY
Business Response
We're glad to hear you found our staff knowledgeable and informative! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Mary in service, is amazing! She always has a smile and goes out of her way to make sure the work is done right. Even came out to my car after I completed payment just to make sure everything worked. I hope Bob Stall realizes what a treasure she is!
Kami M.
ALPINE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I booked an appointment online and received a confirmation email, but when I showed up for my appointment there was no record of it. Because of this, I had to leave my car all day for then to fit it in.
Brandon H.
SAN DIEGO
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Sales Customer
Completely flawless, No tricks, no gimmicks , Pure professionalism and ethics, Alberto was a Salesman that I wish I had him in my Company, A true Gentleman. A very satifying experience buying my dream car with your Dealership. Thanks for letting Us trust Car Dealers again.
Roberto O.
National City
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing us and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I have worked with Rose in the Service Department for many years. She has always taken good care of me, is friendly, and is very professional. She is an excellent service rep.
Lou W.
EL CAJON
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
I was asked if I was okay waiting for a service re the tailgate of my truck and after three hours the truck was not serviced. Nor was it in my paperwork.
Christina C.
Alpine
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Had an appointment. Got it in, and it was ready to go on time !
Keith B.
EL CAJON
Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Mary, the service manager was excellent. She gave me upfront honest information. She answered all my questions, and was professional, yet friendly.
Sarah D.
SAN DIEGO
Business Response
Thank you for choosing Bob Stall Chevrolet as your first choice for all your automotive needs! We hope to be of service to you again in the future. Best wishes, Bob Stall Chevrolet
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Confirmed Service Customer
Buying the truck was fast. However, maybe it was too fast since I had to go back to have KARR security deactivated so my doors would not lock with the key fob still inside. I didn’t like the fact that I left my salesman many voicemails about the issue and never heard back from him.
Quentin M.
Chula Vista
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hello, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Everyone was very professional and courteous. My truck was ready and done in one hour. Thank you
Paul O.
Chula Vista
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We're looking forward to your next visit with us!
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Confirmed Service Customer
Excellent like always love all the people there
David S.
SPRING VALLEY
Business Response
Hi there, thank you so much for your positive comments about Bob Stall Chevrolet! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Stall Chevrolet and we hope to see you again soon! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Service Advisor Rose Wells helped us out. Very knowledgeable and thorough.
Aaron V.
EL CAJON
Business Response
Hi there, thank you so much for your positive comments about Bob Stall Chevrolet! Feel free to reach out to us if you need anything. Have a wonderful day.