Mary
Jimenez
Service Advisor · Se Habla Español
The Smile Comes First.
Mary Jimenez says her job starts before anyone has handed her a service ticket. The greeting when customers arrive, the smile that lets them know they're in the right place — that's the part she takes seriously. Service drives can feel intimidating. Mary's first goal is to make sure nobody walks in feeling that way.
She's been doing it from the same desk for 29 years. November 1996 was her start date — a family friend referred her to apply at Bob Stall, and she's been there ever since. The entire 29 years of her automotive career has happened on the same service drive.
Originally from the Imperial Valley, Mary moved to San Diego 32 years ago and now lives in East County. She's GM Certified, fluent in English and Spanish, and a natural point of contact for Spanish-speaking customers who appreciate having someone at the counter who can interpret when needed. The customer review on this page is one example of what 29 years of doing this work looks like.
What keeps her at Bob Stall is the family-owned operation. The owners are family-oriented, and after this long, her coworkers feel more like family than coworkers. That's the long version of why she's still at the same desk.
"All our customers come first."
— Mary Jimenez, Service AdvisorMary's four-word approach to the job — and the standard she's brought to the service counter for nearly three decades. After this long, customers don't come back because of a credential. They come back because they remember how it felt to walk in.
Twenty-Nine Years on the Same Service Drive.
Mary's entire 29-year career has been at Bob Stall — same service drive, same kind of customers walking up to the counter. That kind of tenure isn't about credentials alone. It's about the rhythm she's built with the dealership, the customers who come back year after year, and the way she remembers their car and their story before she's typed their name into the system.
Credentials & Background
- GM Certified Service Advisor
- Bilingual — English and Spanish
- 29 years at Bob Stall — entire career (since November 1996)
- Originally from the Imperial Valley
What She's Known For
- The greeting when customers arrive
- A smile that puts service-anxiety to rest
- "All our customers come first"
- Long-term customer relationships built over decades
What Customers Get
- Timeline communication throughout every repair
- Bilingual support — interpretation available when needed
- Help understanding the final bill at checkout
- A counter that's been consistent for nearly three decades
5 Stars from Johnny & Cherilyn.
"Totally excellent customer service and work all around. My husband's Chevy Malibu went in for service. He was driven home by an excellent young driver. My husband never compliments so he must have been an amazing young man."
"The mechanic Rudy sent us a video of his inspection. A picture is worth a thousand words. In his video he described and showed numerous leaks — bushings, radiator coolant, a broken part. We are planning a driving vacation so getting the car repaired to safety was a top priority."
"Alan in parts was so helpful, even called me back with part shipment info. Mary Jimenez, the service advisor, kept us abreast of all repairs including timeline. Then when paying at the end, she helped us out enormously."
"Thank you everyone for getting our car back to us, fully repaired, in a timely and reasonably priced way. Bob Stall Chevrolet has redeemed itself since my last negative review. Thank you. Much appreciated."
Mary coordinated this service visit with Mechanic Rudy and Parts Consultant Alan Dobbins.
Imperial Valley to East County.
Mary grew up in the Imperial Valley and moved to San Diego 32 years ago. She's been in East County most of that time — close enough to the dealership for a manageable commute, far enough out for the slower pace she likes.
What she loves about San Diego is the weather and the fact that there's always something new to do — the kind of variety that 32 years in the area still hasn't run out of.
When customers ask Mary for recommendations, she's honest about her tastes. Sports bars. Downtown clubs. The kind of nights out that feel like the city is putting on a show for you. After three decades here, she has a list.
Working out of La Mesa keeps her central to service customers across San Diego County — including the substantial Spanish-speaking community who often ask for her by name.
Favorite Local Spots
- Sports bars — game day made better
- Downtown clubs — the city after dark
Where She's Based
- Lives in East County
- From the Imperial Valley
- 32 years in San Diego
- Works in La Mesa — central county
Family. Ball Games. A Cadillac.
Outside of work, Mary's time goes to family. She spends as much of it as possible with her nieces and nephews at their ball games — the kind of weekend rhythm that adds up to a lot of bleachers over the years. And the grandkids round out the schedule.
Her ride home? A Cadillac. Which makes sense when you think about it — Mary works at a GM dealership, and the brand has plenty to offer beyond the bowtie. Twenty-nine years of taking care of Chevrolet customers while quietly running a Caddy is one of the more honest moves on the lot.
- - Originally from the Imperial Valley
- - 29 years at Bob Stall — same service drive since November 1996
- - 32 years in San Diego — East County home
- - GM Certified Service Advisor
- - Bilingual English/Spanish — interprets for customers when needed
- - Started at Bob Stall through a family friend's referral
- - Drives a Cadillac — also a GM brand, also approved
- - Spends weekends at her nieces' & nephews' ball games
Bring It By Bob Stall Service
Bringing your Chevrolet in for service? Looking for someone who'll greet you with a smile, communicate the timeline clearly, and serve you in English or Spanish? Ask for Mary. Twenty-nine years on the same service drive — and customers who keep coming back for a reason.
Mary Jimenez is a bilingual GM Certified Service Advisor at Bob Stall Chevrolet, located at 7601 Alvarado Road, La Mesa, CA 91942. She works fluently in English and Spanish (se habla español). Originally from the Imperial Valley and a 32-year San Diego resident based in East County, Mary has been with Bob Stall since November 1996 — 29 years at the same dealership and her entire automotive career. She is a natural point of contact for Spanish-speaking service customers across San Diego County who appreciate having someone at the counter who can interpret when needed. Customers like Johnny and Cherilyn have publicly praised Mary on Yelp for keeping them informed throughout repairs and helping them at the final invoice. Mary serves Chevrolet service customers across La Mesa, El Cajon, San Diego, Santee, Chula Vista, and the surrounding region. Call 619-460-1311 to reach the Bob Stall service department.