The purchasing process went very smoothly. We first met salesman Rick. He was very knowledgeable and helpful. When we decided to look at new cars, Rick introduced us to Mo who worked in new car sales. Mo was also very easy to work with. On monday, 8/24, I called Mo to advise that our Traverse did not have the cargo cover or net. We have not heard back from Mo yet. We love our new Traverse and recommend Bob Stall to anyone looking for a new or used car.