I did not receive a call letting me know that my vehicle was ready at the estimated time. I had to call multiple times due to my call going to voicemail. I finally got a hold of the manager who informed me that the my agent had left due to an emergency. I understand emergencies but why wasn���t my record handed to another agent to handle. Also, I���ve had an issue with my key fob since purchasing my Tahoe. I���ve read throughout Chevy Tahoe blogs and boards that this is a common problem. Yet, the maintenance staff could not replicate this problem, which I informed them that it was intermittent. Of course, they stated it could not be replicated. If this is a common issue shouldn���t it be within the maintenance files? What will it take to fix this issue?
Good Afternoon Edgar, I am glad you were able to get ahold of the Service Manager and he was able to help you. In regards to the key fob issue, it is a General Motors policy that we are able to duplicate the concern to move forward with the repair. If there is many of the same concern General Motors will release a recall to remedy the known issue. I just rechecked and at this time we are not seeing a recall but if you are still experiencing the concern please call me to see if there is something we could do to assist you.
Customer Service Manager
Bob Stall Chevrolet