My recent trip into the dealership was for maintenance on my lease. Pulling up to the service line, I was immediately greeted by an attendant. Took my information for my assigned attendant, Mary, as she was assisting another customer at the same time. Not long after Mary came to my window with a very positive attitude, and quickly checked me in with no hassle at all. It seemed a bit busy that day for the maintenance side, so I did have to wait a bit, but none the less Mary did periodically check in on me to update me. Overall very easy going experience. Lounge area and refreshments were more than enough to help pass the time.