I had an appointment scheduled and when I arrived the lobby was over crowded with other people who's services were running late. They said I didn't have an appt scheduled, even though I had a confirmation email and I had to return another day. It was a hardship for me to find child care another day and drive back over. Also, I wasn't offered any discount or compensation for my gas or time. I was so upset that I almost didn't come back for the second appt.