Rosalie, went above and beyond the call of duty,I went in for oil change, and was told a couple of days before, I could not have a recall done the day of my oil change, because there were no one to do it, Rosalie called service dept. to do the recall, your service dept. isn't always accommodating, I have made appointments to have service work done, only to be told the work could not be performed as told, because not tech was available, I only have have one car and can't afford a rental for a few days while I wait for a tech to show up. Rosalie was wonderful, it's people like her that gives a business a good name. Thank you Rosalie!!