I had an appt scheduled for about 2 weeks so I was irritated when I was told it was going to be 2 hrs for an oil change. When I explained I only had 1 hr 45 min before I had to leave to pick up my kids from school and I could reschedule for a time when it wouldn't take so long, they asked me to wait a second. When the man came back he said they could get me taken care of in an hr or less. Sure enough it was ready. I am always impressed that when I explain things Bob Stall is always positively responsive to my needs.