I made an appointment for a wheel alignment at the time suggested by the dealer. This should not have taken more than an hour--it was an hour after I arrived that my service rep. told me that the job was just starting!!! I guess you folks think that my time is not as valuable as yours! Total time was just over 2 hours--not acceptable for service scheduled by appointment!!! I am not a new customer at this dealership--20 years, 2 vehicle purchases and maybe counting!
We will be reviewing this information with the Service Manager. Please let us know if there is anything else we can do for you. Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Stall Chevrolet and we hope to see you again soon!
Rebecca Customer Service Manager - firstname.lastname@example.org