928 Reviews Found
Confirmed Service Customer
Service representative Rose Wells was had to get ahold of, when I just wanted an update on when my vehicle would be ready. She was on the phone with another customer while I was standing there and said she hates being so busy and made me feel like my business was a burden on her.
Elizabeth W.
El Cajon
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Sales Customer
Sami the sales associate helped me to chose the Corvette I’ve been looking for and followed the process till the vehicle arrived and showed me all the functions. It was a pleasant experience
Abas F.
Irvine
Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello, we really appreciate your feedback! Until the next time we meet, take care!
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Confirmed Service Customer
Overall I had a pleasant experience. Although as a new client who has never had a service done there, I wish there was maybe a sign to pull straight in to the service area. The directions only lead you to the dealership itself but from there, there’s nothing.
Carley E.
Spring Valley
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Great communication, on time, excellent service.
Logan B.
Spring Valley
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Rose, my service advisor, ensured I knew what was going on with my car and set expectations accordingly. Communication is key!
Patrick M.
San Clemente
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Oil change , fine- Asked for tire rotation, told not needed... email sent needing tire rotation! Not Happy- time is money, having to reschedule and come back for tires isn't good... should have been done when asked, especially when the service note suggests it!
Matthew S.
SAN DIEGO
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Nicely done, sense of customer service and sense of urgency. Thanks
Adolfo D.
El Cajon
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
everyone treated me very good mary , bo and the service guy
David N.
Spring Valley
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Excellent Service that was prompt and complete. Having the full service history and long relationship adds to my confidence in the work.
Malcolm G.
SPRING VALLEY
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Mary is the best…I will keep coming back just because she is there
Iva B.
Chula Vista
Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Stall Chevrolet. We're happy we could meet your expectations! Thank you again for choosing Bob Stall Chevrolet and we hope to see you again.
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Confirmed Service Customer
I got side steps and a tonneau cover put on my new truck. The apts were easy to make. Mary is awesome and answered all my questions. Truck looks great :)
Amber R.
La Mesa
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Best dealership with the best service department in San Diego County. Old fashioned courtesy with all the service representatives making sure you are the one that counts. Satisfaction in a world that sometimes is bypassed.
Darwin L.
CHULA VISTA
Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Made an appointment for an oil change and it still took 1:45 to complete. Not worth the wait.
Joe G.
LA MESA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Everyone was great and made the buying process so easy
Michelle B.
La Mesa
Business Response
Hi, thanks for your praise and kind comments about our team. We hope to see you soon!
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Business Response
Hello, we are glad we could help! Until the next time we meet, take care!
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Confirmed Service Customer
Difficult situation with parts not available for my Volt but dealership and it's reps handled it great . I feel valued and will consider a new electric car from Chevy if this is the way the company rspects it's customers
John A.
SAN DIEGO
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service rep was informed me that I needed a new engine only after the work was done did I find out that I wasn’t getting a new engine. I was told that it was a remanufactured engine. I feel like that should be explained to the customer up front, especially when the cost for repair is over $10,000. When I picked up my Silverado the dealership failed to cleanup the vehicle leaving all sorts oily hand prints all over the front end of the truck. Very disappointing 😕. As a customer I personally think when that kind of money is spent for repair the service department would good the extra mile and clean up the vehicle at no charge.
Derrick P.
SAN DIEGO
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.