When I arrived at the dealership, my consultant was on the phone so I had to wait about 5 minutes. He apologized for the wait and promptly got me checked in. I requested a shuttle ride to work, and was put on the list. The shuttle was out making drop offs. I went inside the dealership to wait and got some free coffee and a donut. (an added bonus by the way). My car was pulled into a bay shortly after and the work was completed actually before the shuttle returned. I didn’t plan on waiting there but it was a pleasant experience.