814 Reviews Found
Confirmed Service Customer
Pam got me in, cleared up the mix up from OnStar appointment setting, and got me done. Car was ready quicker than I expected too!
Jarrod G.
La Mesa

Business Response
Hi there, we are very happy to have provided you with such a positive experience! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Rose took care of my issue very well. She took my car sent it to the back and I had it back before an hour was up. Thanks to rose I was able to go on with my day without issue
Darlene W.
EL CAJON

Business Response
Hello, we're happy to hear you had such a positive experience with our team! All Star Customer Care reviews@allstarautomotive.com
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Business Response
Hi, we are so happy to read such a great review about Bob Stall Chevrolet! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
What should have taken one hour to 90 minutes took over 3 hours, and I wound up not installing one of my accessories due to the HORRIBLE fit from the factory. Credit where credit is due; the technician didn't attempt to install the hood protector. However, it would appear that I might have better luck with after-market products.
Robert B.
La Mesa

Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
I took my 2020 Silverado 1500 diesel in for an oil change. I requested they check the cabin air filter and top off the DEF. They did the oil change, but nothing else. On top of that, my truck has an alert for water in the fuel system that popped up when they returned the vehicle. Its probably just the fuel filter, but its irritating that now I am headed back for things that should have been taken care of the first time. Oh, and they said I need a new cabin air filter, but didn't replace it!
Jeremy C.
LAKESIDE

Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Never have we had a more pleasurable experience buying a car. We went there looking to drive a Tahoe and when we got there we found a 2023 marked down on sale. Our sales person, Guillermo, was very knowledgeable and courteous. There was no pressure from him. We worked with sales manager Billy to get the price we all agreed on. He was wonderful as well, it felt like buying it from a friend. Buying a new car, whether you’re paying cash or financing, is always a lengthy process and Billy and Guillermo spent a lot of time conversing with us and Billy even bought us and the staff lunch. Then to Mike in finance. Another great guy! We even had people in common with Mike so more good conversation. As we were leaving we told Billy we were part of the Bob Stall family now!
Aedan F.
Alpine

Business Response
Hi, we really appreciate your positive review! Until the next time we meet, take care!
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Confirmed Sales Customer
Dealership layout was good. Did not get lost and received help right away. Salesman was informative and helpful.
Bernardo B.
Chula Vista

Business Response
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Bob Stall Chevrolet and we hope to see you again.
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Confirmed Service Customer
I had an appointment for the first service on my truck. The work began on time, and finished in a timely manner.
Huy N.
San Diego

Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Your team is so friendly and knowledgeable. My vehicle was in for an LOF and tire rotate and multi-point inspection, and they had it done in 45 minutes!! Bravo!!
Jack E.
San Diego

Business Response
We're glad to hear you found our staff friendly and knowledgeable! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
I purchased the vehicle remotely and flew down to take delivery. My salesperson, Joey Gamboa, was professional, friendly, knowledgeable, and a pleasure to work with. I was able to complete most of the paperwork remotely and only needed a few minutes to complete everything upon arrival. Great experience all throughout the process.
David C.
Santa Rosa

Business Response
Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Service Customer
I truly enjoy how easy it is to schedule an appointment and how efficient the process is.
Lesley H.
El Cajon

Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Bob Stall Chevrolet
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Confirmed Service Customer
Kei Kim, my service advisor, gave me an exceptional customer service. At first, I was frustrated of my Traverse breaking part/s only at 55,000 miles (5 years) owning it. She assisted me all the way from start to finish in all aspects of the repair/service (pricing, service options, etc.). Very happy to have her as my advisor, and will definitely request for her on my next visit.
Rodel M.
SAN DIEGO

Business Response
Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Bob Stall Chevrolet. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Great experience, smooth transaction, clear communications, and quality work.
Steevio B.
STEVENSON RANCH

Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Got me in right away with a timely turnaround
Gehrig B.
San Diego Country Estates

Business Response
Hi, thanks for taking the time to leave us this information about your recent experience with us. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I took my car in to get serviced for a part that was under warranty. They had it for almost 2 weeks bc they were waiting on parts (which is understandable). So they fixed the problem and 2 days after i got my car a service light came on on my dashboard so i had to return my car back and they said another part needed to be replaced as a result of the other parts that went bad that has already been fixed. So i took my car back and got it back again after 2 days. Then again a few days after getting my car back the second time my check engine light comes on while we’re driving to big bear (thankfully we were already up the mountain!) and my car was overheating. Come to find out the coolant hose was disconnected and all the coolant had leaked everywhere. So we had the hose connected and added a ton more coolant. Then again on our way back home from big bear a few days later my car episode start after we stopped to get a bite to eat. Turns out another wire was disconnected that caused my battery to die. Thankfully we were again close to a shop that took care of it. When i took my car back for the 3rd time Pam the service rep was helping me with my car was very rude, disrespectful and took no accountability for what they did to my car. She didn’t even apologize once. She didn’t offer me a car and wanted me to just wait hours for my car to be ready when it was their fault that i needed to even bring my car back. We were majorly inconvenienced and not only did she not go out of her way to help me… she was rude and lacked the professionalism required for this type of job. After this experience… i episode never feel comfortable leaving my car in the hands of this dealer esp with their lack of quality control and customer service.
David G.
EL CAJON

Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Confirmed Service Customer
Grate service as usual, never a problem. We love our service adviser, Roes Wells
Nadine R.
EL CAJON

Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
Was there 4 1/2 hours for oil change and tire alignment and transmission fluid change. Was never given update on status and was never told that adding tire alignment and transmission oil change would take an extra 3 1/2 hours. Very frustrating experience. This dealership has gone down hill. Everytime I come in it is getting worse and worse. There is never any communication or explanation. Time to change dealerships.
Kristina R.
CHULA VISTA

Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Rose has been an excellent service advisor each and every time I need support from Bob Stall. I coincidentally keep having her as my advisor and wouldn't have it any other way. She's very upfront and accurate about timelines. Additionally, she provides many updates throughout the service if it's taking multiple days.
Alec P.
San Diego

Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! All Star Customer Care reviews@allstarautomotive.com