Customer Reviews

I took my car in to get serviced for a part that was under warranty. They had it for almost 2 weeks bc they were waiting on parts (which is understandable). So they fixed the problem and 2 days after i got my car a service light came on on my dashboard so i had to return my car back and they said another part needed to be replaced as a result of the other parts that went bad that has already been fixed. So i took my car back and got it back again after 2 days. Then again a few days after getting my car back the second time my check engine light comes on while we’re driving to big bear (thankfully we were already up the mountain!) and my car was overheating. Come to find out the coolant hose was disconnected and all the coolant had leaked everywhere. So we had the hose connected and added a ton more coolant. Then again on our way back home from big bear a few days later my car episode start after we stopped to get a bite to eat. Turns out another wire was disconnected that caused my battery to die. Thankfully we were again close to a shop that took care of it. When i took my car back for the 3rd time Pam the service rep was helping me with my car was very rude, disrespectful and took no accountability for what they did to my car. She didn’t even apologize once. She didn’t offer me a car and wanted me to just wait hours for my car to be ready when it was their fault that i needed to even bring my car back. We were majorly inconvenienced and not only did she not go out of her way to help me… she was rude and lacked the professionalism required for this type of job. After this experience… i episode never feel comfortable leaving my car in the hands of this dealer esp with their lack of quality control and customer service.

Grate service as usual, never a problem. We love our service adviser, Roes Wells

They did a great job fast and efficient

Was there 4 1/2 hours for oil change and tire alignment and transmission fluid change. Was never given update on status and was never told that adding tire alignment and transmission oil change would take an extra 3 1/2 hours. Very frustrating experience. This dealership has gone down hill. Everytime I come in it is getting worse and worse. There is never any communication or explanation. Time to change dealerships.

Rose has been an excellent service advisor each and every time I need support from Bob Stall. I coincidentally keep having her as my advisor and wouldn't have it any other way. She's very upfront and accurate about timelines. Additionally, she provides many updates throughout the service if it's taking multiple days.

Easy and fast process as always at Bob Stall Chevrolet. Mary Jimenez top notch! Thank you!

Great service Rose my advisor can’t be any better

Reasonable amount of time spent for the oil change

Sales person was friendly and helpful.

I came in for service on my GMC. Everyone in the Service department was fantastic. I will defiantly be back and will be recommending Bob Stall to others.

The service was quoted to be approximately an hour was complete shortly before that time very professional and fast!

Kei Kim was especially helpful with getting my 2016 Volt in for service and the service was timely and much appreciated replacement of the BECM under warranty.

Damon the service tech was very explanative in regards to the service my vehicle needed at that moment and in the near future.

All and all was a very good service visit. Only complaint was it took about 15 minutes to get my car after service. Service advisor said they are getting your car now?

Pam was very professional and easy to work with. Kept me informed about my vehicle the entire time. I never had to call and ask for an update.

It's very nice and one tip to know that if guest self deaf. Important for GM or the dealership keep remember if any calling their name important meet him/her to tell come and follow, or communicate write note try you do best. Deaf him/her will feel comfortable cooperation. Thank you.

I took my 2006 HHR in to sync the BCM (which had to be replaced by another auto shop) with the cars VIN and instrument cluster so the odometer would register the mileage. All sources say that it takes a Chevy dealer with a Tech2 diagnostic programer to recode the BCM. What should have taken an hour of labor took 3 days and still did not get what I asked completed. I told them up front that I had just gone through replacing the PCM, TCM and finally the BCM and all codes had been cleared. All I needed was a qualified mechanic trained in the use of a Tech2 reader to erase the info on the swaped-out BCM and reprogram it to my car's VIN. Their solution was that I needed a new instrument cluster. I was then charged a diagnostic fee which I was forced to pay to get my car back. I would like to speak to a general manager. Paul Berg-619-672-2009

I was in an accident and needed my car fixed. Mr. Bernard it parts walked me though the process and I got my car back sooner than expected looking brand new

We are treated like family. We live Mary and Ray

Mary my service advisor is absolutely wonderful. The technician who serviced is awesome!