924 Reviews Found
Confirmed Service Customer
Should NOT take 4 hours for an oil change (I had a 10 am appointment, got out of there at 2 pm). Rose was very nice apologizing for the delay. It wasn't her fault - the management of the Service Department has a lot to be desired. Understand there may be a lack of personnel, but if you don't have enough workers to do the jobs, back off on the amount of jobs you schedule. I'll go to an local garage for my next oil change.
Martin C.
EL CAJON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Service representative Rose Wells was had to get ahold of, when I just wanted an update on when my vehicle would be ready. She was on the phone with another customer while I was standing there and said she hates being so busy and made me feel like my business was a burden on her.
Elizabeth W.
El Cajon
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The service was extremely fast. Your staff is one of the best in the industry.
Robert P.
Escondido
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
The service Writer was very polite and answered all of my concerns about my car. The waiting area was well stocked and very clean and tidy.
Curt H.
EL CAJON
Business Response
It is great to hear everything was done quickly and to your satisfaction! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Kei was great! I appreciated her attention to my service requests.
Patricia E.
Santee
Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
Short staff makes it difficult to give you a 5
Robert P.
EL CAJON
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Excellent work and advice for future service needed to be done. I appreciated all the friendly and courteous service I received. I will definitely recommend Bob Stall Chevrolet to family and friends!
Sheila D.
El Cajon
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
As always, I get the best customer service there @ Bob Stall Chevrolet dealership in La Mesa, CA. My "go to" Lady is Miss Rose Wells. She's always pleasant, professional, courteous, and oh so helpful. Keep up the good work ethic!.
Renee H.
SAN DIEGO
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, thank you so much for your high rating. If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Kei was helpful and professional. She kept me informed about my vehicle.
Robert R.
CHULA VISTA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bob Stall Chevrolet!
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Business Response
Hi there, thank you; we appreciate your feedback! Thank you again for the great review!
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Confirmed Service Customer
Pam was outstanding and even drove my car to me because the mechanic was on his lunch break
Virginia B.
LAKESIDE
Business Response
We're glad everything was completed quickly and to your satisfaction! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
As usual Rose Wells took care of my service experience. She's the BEST!!
Thurman W.
ALPINE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!
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Confirmed Service Customer
As always, having Rose Wells as my service advisor makes the task of servicing my car an easy one.
Silvia F.
CHULA VISTA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Kai was informative and kind. She went out of her way to make sure that I understood what steps were taken to get my car back the same day! She made arrangements for me to pick up after hours. Great customer service!
Leopolda M.
San Diego
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Sami the sales associate helped me to chose the Corvette I’ve been looking for and followed the process till the vehicle arrived and showed me all the functions. It was a pleasant experience
Abas F.
Irvine
Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello, we really appreciate your feedback! Until the next time we meet, take care!